A Practical Approach to Improving the Provision of Information in New Chitose International Airport

  • Daiji KobayashiEmail author
Conference paper


In this paper, we introduce a practical approach for improving passenger convenience. New Chitose International Airport has intricately shaped its terminal buildings, and navigating the terminal is difficult. By using checklists, project teams comprising students with knowledge about human factors engineering searched for problem areas affecting visitors’ navigation ability. Factors that confused the visitors were determined by using an experiment with flexible scenarios, and ideas for improving the provision of information to passengers were proposed and tested by the project teams. These practical efforts may be used to advance the provision of information services in public areas.


Airport Human-centered design Signage improvement Simulation experiment 


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Copyright information

© Springer Japan 2014

Authors and Affiliations

  1. 1.Department of Global System DesignChitose Institute of Science and TechnologyChitoseJapan

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