On the Use of a Multicriteria Decision Aiding Tool for the Evaluation of Comfort

  • Meltem Öztürk
  • Alexis TsoukiàsEmail author
  • Sylvie Guerrand
Part of the International Handbooks on Information Systems book series (INFOSYS)


In this paper we present a real word application of multicriteria decision aiding for the evaluation of high speed trains comfort from passengers’s point of view. Our study is used as a feasibility analysis for the introduction of multicriteria tools in the SNCF. Our approach concerns different steps of a decision aiding procedure. We firstly define the complex notion of comfort and propose to use a hierarchical model for its representation. We then present in more detail the seating comfort by assigning value scales to its components. Our problem being a sorting problem and our data being very heterogeneous, we decide to use the ELECTRE TRI method for the aggregation of the components. The article presents how the decision parameters, such as thresholds, weights and limit profiles, of ELECTRE TRI are selected and conclude with three fictitious assignment examples.


Disable People High Speed Train Multicriteria Decision Limit Profile Rolling Stock 
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Copyright information

© Springer-Verlag Berlin Heidelberg 2015

Authors and Affiliations

  • Meltem Öztürk
    • 1
  • Alexis Tsoukiàs
    • 2
    Email author
  • Sylvie Guerrand
    • 3
  1. 1.Lamsade - Université Paris IX Dauphine, Place du Maréchal de Lattre de TassignyParis Cedex 16France
  2. 2.CNRS-LAMSADEUniversité Paris DauphineParisFrance
  3. 3.SNCFParisFrance

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