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Harnessing Content and Context for Enhanced Decision Making

  • Paulo Novais
  • Davide Carneiro
  • Francisco Andrade
  • José Neves
Conference paper
Part of the Lecture Notes in Computer Science book series (LNCS, volume 8929)

Abstract

In a time in which a significant amount of interpersonal interactions take place online, one must enquire to which extent are these milieus suitable for supporting the complexity of our communication. This is especially important in more sensitive domains, such as the one of Online Dispute Resolution, in which inefficient communication environments may result in misunderstandings, poor decisions or the escalation of the conflict. The conflict manager, in particular, may find his skills severely diminished, namely in what concerns the accurate perception of the state of the parties. In this paper the development of a rich communication framework is detailed that conveys contextual information about their users, harnessed from the transparent analysis of their behaviour while communicating. Using it, the conflict manager may not only better perceive the conflict and how it affects each party but also take better contextualized decisions, closer to the ones taken in face-to-face settings.

Keywords

Online Dispute Resolution Context-aware Computing Stress Fatigue 

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Copyright information

© Springer-Verlag Berlin Heidelberg 2014

Authors and Affiliations

  • Paulo Novais
    • 1
  • Davide Carneiro
    • 1
  • Francisco Andrade
    • 2
  • José Neves
    • 1
  1. 1.Department of Informatics/CCTCUniversity of MinhoBragaPortugal
  2. 2.Law SchoolUniversity of MinhoBragaPortugal

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