Understanding the Emergent Structure of Competency Centers in Post-implementation Enterprise Systems

An Assemblage Theory Approach
  • Arun Aryal
  • Redouane El Amrani
  • Duane P. Truex
Part of the IFIP Advances in Information and Communication Technology book series (IFIPAICT, volume 446)


Prior research provides conflicting insights about the link between investment in enterprise systems and firm value and in the ES governance mechanisms. The literature generally suggests that management should cultivate its technical and organizational expertise to derive value from currently deployed Enterprise Systems (ES) [8]. In the realm of practice, ERP vendors and configuration/integration partners strongly recommend the creation of an organizational structure to govern the ERP implementation and post-implementation process to improve project success and extract greater value from the ES investment. The ES literature, while unclear on the formation, and functioning of ES governance units, suggests the need for formal and fixed governance structures. This research utilizes Deleuze’s assemblage theory and emergence theory to explain the genesis and evolution of the governing ‘structure’ known as the Competency Center (CC). Our results illustrate the business needs driving the structuring processes behind the CC, are also those that lead to unintended and destabilizing outcomes. Whether the CC ‘assemblage’ survives to provide value depends on how the emergent issues are handled and how the assemblages are “positioned”. This research suggests effective ES governance is not derived from a prescribed step-wise process yielding formal structures, but rather form an organic process of assemblage.


assemblage theory competency centers enterprise systems postimplementation 


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Copyright information

© IFIP International Federation for Information Processing 2014

Authors and Affiliations

  • Arun Aryal
    • 1
  • Redouane El Amrani
    • 2
  • Duane P. Truex
    • 1
  1. 1.Georgia State UniversityAtlantaUSA
  2. 2.NEOMA Business SchoolReimsFrance

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