Advertisement

Dialectics and Contradictions in Public Procurement of Information Systems

  • Carl Erik Moe
  • Maung Kyaw Sein
Part of the Lecture Notes in Computer Science book series (LNCS, volume 8653)

Abstract

Public procurement of Information Systems is a highly complex process. Not surprisingly, systems often fail to meet the needs for which they were procured. One of the main causes of this is the contradictions between goals of different stakeholders. Identifying and understanding these conflicts and contradictions are essential to develop strategies to improve the procurement process. In this paper, we present a case study where we examined the procurement process of a system carried out by a public entity in Norway. Using dialectic theory and stakeholder theory as interpreting lenses, we identified a number of conflicts and contradictions. Some of the contradictions resulted from conflicting and divergent goals of the various stakeholders across groups but also within groups, while others resulted from differing goals of policies and regulations.

Keywords

Public procurement of IS Dialectics Stakeholder theory 

References

  1. 1.
    Moe, C.E., Newman, M.: The Public Procurement of IS - A Process View. In: Proc. Hawaiian International Conference on System Sciences (HICSS), Big Island, Hawaii, January 6-9 (2014)Google Scholar
  2. 2.
    Markus, M.L.: Power, politics, and MIS implementation. Communications of the ACM 26, 430–444 (1983)CrossRefGoogle Scholar
  3. 3.
    Howcroft, D., Light, B.: Reflections of issues of power in packaged software selection. Information Systems Journal 16, 215–235 (2006)CrossRefGoogle Scholar
  4. 4.
    Sabherwal, R., Newman, M.: Persistence and change in system development: a dialectical view. Journal of Information Technology 18, 69–92 (2003)CrossRefGoogle Scholar
  5. 5.
    Moe, C.E., Risvand, A.K., Sein, M.K.: Limits of Public Procurement: Information systems acquisition. In: Wimmer, M.A., Scholl, H.J., Grönlund, Å., Andersen, K.V. (eds.) EGOV 2006. LNCS, vol. 4084, pp. 281–292. Springer, Heidelberg (2006)CrossRefGoogle Scholar
  6. 6.
    Bjerknes, G.: Dialectical reflection in information systems development. Scandinavian Journal of Information Systems 3, 55–77 (1991)Google Scholar
  7. 7.
    Robey, D., Ross, J.W., Boudreau, M.-C.: Learning to implement enterprise systems: an exploratory study of the dialectics of change. Journal of Management Information Systems 19, 17–46 (2002)Google Scholar
  8. 8.
    Soh, C., Kien Sia, S., Fong Boh, W., Tang, M.: Misalignments in ERP implementation: a dialectic perspective. International Journal of Human-Computer Interaction 16, 81–100 (2003)CrossRefGoogle Scholar
  9. 9.
    Heiskanen, A., Newman, M., Similä, J.: The social dynamics of software development. Accounting, Management and Information Technology 10, 1–32 (2000)CrossRefGoogle Scholar
  10. 10.
    Scholl, H.J.: Involving salient stakeholders Beyond the technocratic view on change. Action Research 2, 277–304 (2004)CrossRefGoogle Scholar
  11. 11.
    Flak, L.S., Rose, J.: Stakeholder governance: adapting stakeholder theory to the e-government field. Communications of the Association for Information Systems 16, 642–664 (2005)Google Scholar
  12. 12.
    Rowley, J.: e-Government stakeholders - Who are they and what do they want? International Journal of Information Management 31, 53–62 (2011)CrossRefGoogle Scholar
  13. 13.
    Flak, L.S., Nordheim, S., Munkvold, B.E.: Analyzing stakeholder diversity in G2G efforts: Combining descriptive stakeholder theory and dialectic process theory. E-Service Journal 6, 3–23 (2008)CrossRefGoogle Scholar
  14. 14.
    Parliament, E.: DIRECTIVE 2004/18/EC on the coordination of procedures for the award of public works contracts. public supply contracts and public service contracts (2004)Google Scholar
  15. 15.
    Parliament, E.: DIRECTIVE 2004/17/EC coordinating the procurement procedures of entities operating in the water. energy, transport and postal services sectors (2004)Google Scholar
  16. 16.
    Bartle, J.R., Korosec, R.L.: A Review of State Procurement and Contracting. Journal of Public Procurement 3, 192–214 (2003)Google Scholar
  17. 17.
    Boyne, G.A.: Public and Private Management: What‘s the difference? Journal of Management Studies 39, 97–122 (2002)CrossRefGoogle Scholar
  18. 18.
    Moe, C.E., Päivärinta, T.: Challenges in Information Systems Procurement in the Public Sector. Electronic Journal of e-Government 11, 308–323 (2013)Google Scholar
  19. 19.
    Myers, M.D.: Dialectical hermeneutics: a theoretical framework for the implementation of information systems. Information Systems Journal 5, 51–70 (1995)CrossRefGoogle Scholar
  20. 20.
    Freeman, R.E., Harrison, J.S., Wicks, A.C., Parmar, B.L., De Colle, S.: Stakeholder theory: The state of the art. Cambridge University Press (2010)Google Scholar
  21. 21.
    Van de Ven, A.H., Poole, M.S.: Explaining development and change in organizations. Academy of Management Review, pp. 510–540 (1995)Google Scholar
  22. 22.
    Freeman, R.E.: Strategic Management: A Stakeholder Approach (Marshfield, MA: Pitman). FreemanStrategic management: A stakeholder approach (1984)Google Scholar
  23. 23.
    Clarkson, M.E.: A stakeholder framework for analyzing and evaluating corporate social performance. Academy of Management Review 20, 92–117 (1995)Google Scholar
  24. 24.
    Mitchell, R.K., Agle, B.R., Wood, D.J.: Toward a theory of stakeholder identification and salience: Defining the principle of who and what really counts. Academy of Management Review 22, 853–886 (1997)Google Scholar
  25. 25.
    Sæbø, Ø., Flak, L.S., Sein, M.K.: Understanding the dynamics in e-Participation initiatives: Looking through the genre and stakeholder lenses. Government Information Quarterly 28, 416–425 (2011)CrossRefGoogle Scholar
  26. 26.
    Klein, H.K., Myers, M.D.: A set of principles for conducting and evaluating interpretive field studies in information systems. MIS Quarterly, 67–93 (1999)Google Scholar

Copyright information

© IFIP International Federation for Information Processing 2014

Authors and Affiliations

  • Carl Erik Moe
    • 1
  • Maung Kyaw Sein
    • 1
    • 2
  1. 1.Department of Information SystemsUniversity of AgderKristiansandNorway
  2. 2.Luleå University of TechnologyLuleåSweden

Personalised recommendations