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Analyzing Stakeholders in Complex E-Government Projects: Towards a Stakeholder Interaction Model

  • Vanessa Greger
  • Dian Balta
  • Petra Wolf
  • Helmut Krcmar
Part of the Lecture Notes in Computer Science book series (LNCS, volume 8653)

Abstract

To complete e-government projects successfully, various stakeholders with different interests need to be taken into account. So far, stakeholder models in the e-government context focus on individual stakeholder perspectives. They do not show or analyze interactions between stakeholders in detail. However, taking stakeholders’ interactions into account is important, since stakeholders influence each other - which can result in a change of their perspectives. Hence, our contribution illustrates how a stakeholder interaction model helps identifying different stakeholder perspectives. Therefore, we reviewed literature on existing stakeholder models. Besides, we conducted a stakeholder analysis in an e-government project in Germany and elicited stakeholders, assigned them to corresponding categories and modeled a stakeholder interaction model. Finally, we compared the findings of the literature review with the developed model. This contribution enlarges the theoretical foundations of the e-government research field. The stakeholder interaction model can be used by practitioners to identify stakeholders and their interactions.

Keywords

stakeholder analysis stakeholder interaction model e-government project public sector public administration 

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Copyright information

© IFIP International Federation for Information Processing 2014

Authors and Affiliations

  • Vanessa Greger
    • 1
  • Dian Balta
    • 1
  • Petra Wolf
    • 1
  • Helmut Krcmar
    • 1
  1. 1.Fortiss – An-Institut der TU MünchenMunichGermany

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