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Conclusion

  • Laura Johanna OberleEmail author
Chapter
Part of the BestMasters book series (BEST)

Abstract

Servitization is a widely recognized move from the goods-oriented manufacturing business towards a service-oriented solution provider. Driven by commoditization, market stagnation, and more demanding customer needs, industrial enterprises are attracted by the stable revenues and the customer proximity generated by services. Service management is become increasingly important for manufacturing companies and the differences between services and products have to be addressed.

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Copyright information

© Springer Fachmedien Wiesbaden GmbH, part of Springer Nature 2020

Authors and Affiliations

  1. 1.Chair of Service Operations ManagementUniversity of MannheimMannheimGermany

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