• Laura Johanna OberleEmail author
Part of the BestMasters book series (BEST)


Industrial enterprises have discovered the many benefits of including services in traditional purely physical product portfolios. Michelin’s pay-by-the-mile service for corporate fleets (Michelin North America Inc, 2018) and Philips’ light-as-a-service offer (Philips Electronics Nederland B.V., 2018) are only some examples of a trend which had started several years ago. Rolls-Royce introduced its powerby-the-hour service around 60 years ago (Peters, 2018) and thereby no longer transferred the ownership of the turbine engines to its customer.


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Copyright information

© Springer Fachmedien Wiesbaden GmbH, part of Springer Nature 2020

Authors and Affiliations

  1. 1.Chair of Service Operations ManagementUniversity of MannheimMannheimGermany

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