Online-/Offline Shopping

Chapter

Zusammenfassung

Der Artikel beschreibt die Möglichkeiten, die sich durch den Einsatz von Online-Dienstleistungen für Offline-Händler ergeben. Insbesondere Händler, die gleichzeitig einen Online-Shop wie ein grosses Filialnetz besitzen, profitieren von diesen Ansätzen.

Schlüsselwörter

Online-Shop Offline-Handel Beacons M-Payment Empfehlungssysteme 

Literatur

  1. Bitkom.org (2016) Umsatz mit Smartphones knackt 10-Milliarden-Marke. https://www.bitkom.org/Presse/Presseinformation/Umsatz-mit-Smartphones-knackt-10-Milliarden-Marke.html. Zugegriffen am 14.02.2017
  2. Bouchard K, Ramezani R, Naeim A (2016) Features based proximity localization with Bluetooth emitters. In: Ubiquitous computing electronics & mobile communication conference (UEMCON) IEEE annual, New York, NY, USA, S 1–5Google Scholar
  3. Chen LY, Guo C-S, Gondwe T (2016) The effects of E-cash coupons value and consumer involvement on behavioral intentions. Int J Innov Sci Eng Technol 3(5):105–112Google Scholar
  4. Faragher R, Harle R (2015) Location fingerprinting with Bluetooth low energy beacons. IEEE J Sel Areas Commun 33(11):2418CrossRefGoogle Scholar
  5. Frauchiger D, Meier A, Stormer H, Werro N (2004) Zur Entwicklung des Strutsbasierten Webshops eSarine. HMD, Praxis der Wirtschaftsinformatik 238(8):62–71Google Scholar
  6. Glushko RJ, Tabas L (2009) Designing service systems by bridging the ‚front stage‘ and ‚back stage‘. Inf Syst E-Bus Manag 7(4):407CrossRefGoogle Scholar
  7. Hammerschmidt M, Falk T, Weijters B (2015) Channels in the mirror: an alignable model for assessing customer satisfaction in concurrent channel systems. J Serv Res 19(1):88CrossRefGoogle Scholar
  8. Herhausen D, Binder J, Schoegel M, Herrmann A (2015) Integrating bricks with clicks: retailer-level and channel-level outcomes of online–offline channel integration. J Retail 91(2):309CrossRefGoogle Scholar
  9. Herlocker JL, Konstan JA, Terveen LG, Riedl JT (2004) Evaluating collaborative filtering recommender systems. ACM Trans Inf Syst (TOIS) 22(1):5CrossRefGoogle Scholar
  10. ISO/IEC (2010a) Identification cards – contactless integrated circuit(s) cards – proximity cards – part 1: physical characteristics, IEC_14443Google Scholar
  11. ISO/IEC (2010b) Identification cards – contactless integrated circuit(s) cards – proximity cards – part 2: radio frequency power and signal interface, IEC_14443Google Scholar
  12. ISO/IEC (2010c) Identification cards – contactless integrated circuit(s) cards – proximity cards – part 3: initialization and anticollision, IEC_14443Google Scholar
  13. ISO/IEC (2010d) Identification cards – contactless integrated circuit(s) cards – proximity cards – part 4: transmission protocol, IEC_14443Google Scholar
  14. Lops P, de Gemmis M, Semeraro G (2010) Content-based recommender systems: state of The art and trends. Recommender Systems Handbook. Springer, New York, USAGoogle Scholar
  15. Micha MA, Koppers S (2016) Digital Adoption Retail – Hat der Offline-Handel eine Vision? In: Heinemann G, Gehrckens HM, Wolters UJ, droup GmbH (Hrsg) Digitale Transformation oder digitale Disruption im Handel. Springer Fachmedien WiesbadenGoogle Scholar
  16. Newman N (2014) Apple iBeacon technology briefing. J Direct Data Digit Mark Pract 15(3):222CrossRefGoogle Scholar
  17. Stormer H (2007) Aktuelles Schlagwort: Kundenbasierte Produktkonfiguration. Informatik Spektrum 5:322–326Google Scholar
  18. Stormer H (2009) Improving product configurators by means of a collaborative recommender system. Int J Mass Cust 3(2):165CrossRefGoogle Scholar
  19. Verhoef PC, Kannan PK, Jeffrey Inman J (2015) From multi-channel retailing to omni-channel retailing: introduction to the special issue on multi-channel retailing? J Retail 91(2):174CrossRefGoogle Scholar

Copyright information

© Springer Fachmedien Wiesbaden GmbH 2017

Authors and Affiliations

  1. 1.ZHAW School of EngineeringWinterthurSchweiz

Personalised recommendations