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This chapter motivates the alignment of business process (BP) quality and information system (IS) quality. First, the need for new methods for quality modeling and analysis, that take into account the mutual quality impact between BPs and ISs, is revealed in Section 1.1. Then, Section 1.2 points out the specific problems addressed in this book. Afterwards, the scientific contributions are listed in Section 1.3. Finally, Section 1.4 presents the structure of this book and Section 1.5 lists parts of the book previously published in scientific proceedings.
KeywordsBusiness Process Quality Aspect Business Process Model Requirement Elicitation Order Picking
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