An Analysis Model for Innovations in Social Services

  • Andreas LangerEmail author
  • Johannes Eurich
  • Simon Güntner


To identify the many diverse factors leading to an innovation in a social service, the European research platform INNOSERV has developed a model which will be discussed in the following. This model also served for collecting the data for the case studies presented in part 2 of this book (Case Studies). It distinguishes three areas: the reference points and factors motivating innovation; the advocates, facilitators and drivers of change; and the practice that is considered as being innovative.


  1. Hawker, Chris; Frankland, Jane (2012): Theoretical trends and criteria for ‘innovative service practices’ in social services within the EU. Report. INNOSERV.Google Scholar
  2. Rogers, Everett M. (2003): Diffusion of Innovations, New York: Free Press, 5th. Edition.Google Scholar

Copyright information

© Springer Fachmedien Wiesbaden GmbH, part of Springer Nature 2019

Authors and Affiliations

  • Andreas Langer
    • 1
    Email author
  • Johannes Eurich
    • 2
  • Simon Güntner
    • 3
  1. 1.Department Soziale ArbeitHAW HamburgHamburgGermany
  2. 2.Diakoniewissenschaftliches InstitutUniversität HeidelbergHeidelbergGermany
  3. 3.Fakultät Architektur und RaumplanungTU WienWienAustria

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