User satisfaction is one of the most important measures regarding the success of an application. However, using questionnaires to measure end-user satisfaction in the field of mobile applications becomes really complex. Mobile surveys tend to be ineffective and inefficient due to high costs, extensive preparation times and low retention rates. Thus, we present an approach as well as a prototype for measuring end-user satisfaction of mobile applications in the field. In this paper, we show how questionnaires can be directly integrated in native mobile applications without modifying the application’s source code, and how developers are provided with more control on when and where test participants have to fill them out.
Unable to display preview. Download preview PDF.
- 1.Alva, O.M.E., Martinez, P.A.B., Cueva, L.J.M., Sagastegui, C.T.H., Lopez, P.B.: Comparison of methods and existing tools for the measurement of usability in the web. In: Cueva Lovelle, J.M., Rodríguez, B.M.G., Gayo, J.E.L., del Pueto Paule Ruiz, M., Aguilar, L.J. (eds.) ICWE 2003. LNCS, vol. 2722, pp. 386–389. Springer, Heidelberg (2003)CrossRefGoogle Scholar
- 2.Brooke, J.: Sus – a quick and dirty usability scale. Technical report, Redhatch Consulting Ltd. (1996)Google Scholar
- 6.Lettner, F., Holzmann, C.: Automated and unsupervised user interaction logging as basis for usability evaluation of mobile applications. In: Proceedings of the 10th International Conference on Advances in Mobile Computing & Multimedia (MoMM). ACM (2012)Google Scholar
- 7.Lund, A.M.: Measuring usability with the use quest. Usability Interface 8 (2001)Google Scholar
- 9.Nielsen, J.: Usability 101: Introduction to usability. Jakob Nielsen’s Alertbox (January 2012)Google Scholar
- 10.Ryu, Y.S., Smith-Jackson, T.L.: Reliability and validity of the mobile phone usability questionnaire (MPUQ). Journal of Usability Studies 2, 39–53 (2006)Google Scholar
- 11.Uebersax, J.S.: Likert scales: Dispelling the confusion. In: Statistical Methods for Rater Agreement (2006)Google Scholar