Culture in Business Process Management: How Cultural Values Determine BPM Success

Part of the International Handbooks on Information Systems book series (INFOSYS)


There is consensus among practitioners and academics that culture is a critical factor that is able to determine success or failure of BPM initiatives. Yet, culture is a topic that seems difficult to grasp and manage. This may be the reason for the overall lack of guidance on how to address this topic in practice. We have conducted in-depth research for more than three years to examine why and how culture is relevant to BPM. In this chapter, we introduce a framework that explains the role of culture in BPM. We also present the relevant cultural values that compose a BPM culture, and we introduce a tool to examine the supportiveness of organizational cultures for BPM. Our research results provide the basis for further empirical analyses on the topic and support practitioners in the management of culture as an important factor in BPM initiatives.


Organizational Culture Business Process Management Approach Group Culture Delphi Study 
These keywords were added by machine and not by the authors. This process is experimental and the keywords may be updated as the learning algorithm improves.


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Copyright information

© Springer-Verlag Berlin Heidelberg 2015

Authors and Affiliations

  1. 1.Institute of Information SystemsUniversity of LiechtensteinVaduzLiechtenstein
  2. 2.Information Systems SchoolQueensland University of TechnologyBrisbaneAustralia

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