Process Management for Knowledge Work

  • Thomas H. Davenport
Part of the International Handbooks on Information Systems book series (INFOSYS)


In this chapter, the topic of using process improvement approaches to improve knowledge work is addressed. The effective performance of knowledge work is critical to contemporary sophisticated economies. It is suggested that traditional, engineering-based approaches to knowledge work are incompatible with the autonomy and work approaches of many knowledge workers. Therefore, a variety of alternative process-oriented approaches to knowledge work are described. Emphasis is placed on differentiating among different types of knowledge work and applying process interventions that are more behaviorally sensitive.


Knowledge Management Knowledge Creation Knowledge Work Process Orientation Agile Method 
These keywords were added by machine and not by the authors. This process is experimental and the keywords may be updated as the learning algorithm improves.


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Copyright information

© Springer-Verlag Berlin Heidelberg 2015

Authors and Affiliations

  1. 1.Babson CollegeWellesleyUSA

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