What is Business Process Management?
Googling the term “Business Process Management” in May 2008 yields some 6.4 million hits, the great majority of which (based on sampling) seem to concern the so-called BPM software systems. This is ironic and unfortunate, because in fact IT in general, and such BPM systems in particular, is at most a peripheral aspect of Business Process Management. In fact, Business Process Management (BPM) is a comprehensive system for managing and transforming organizational operations, based on what is arguably the first set of new ideas about organizational performance since the Industrial Revolution.
KeywordsProcess Management Good Process Business Process Management Product Development Process Improve Customer Satisfaction
- Deming WE (1953) Statistical techniques in industry. Adv Manage 18(11):8–12Google Scholar
- Deming WE (1986) Out of the crisis. MIT Center for Advanced EngineeringGoogle Scholar
- Hammer M, Champy J (1993) Reengineering the corporation: A manifesto for business revolution. Harper Collins PublishersGoogle Scholar
- Hammer M (1990) Reengineering work: Don’t automate, obliterate. Harv Bus Rev 68:104–112Google Scholar
- Hammer M (2007) The process audit. Harv Bus Rev 85:111–123Google Scholar
- Shewhart W (1986) Statistical method from the viewpoint of quality control. Dover Publications, NYGoogle Scholar