Supporting Voice Content Sharing among Underprivileged People in Urban India

  • Christian Remy
  • Sheetal K. Agarwal
  • Arun Kumar
  • Saurabh Srivastava
Part of the Lecture Notes in Computer Science book series (LNCS, volume 8120)

Abstract

Recent advances in voice-based telecom information systems enable underprivileged and low-literacy users to access and offer online services without expensive devices or specialized technical knowledge. We propose SRLs (speech resource locators), a mechanism that facilitates the creation, access, and sharing of online voice content. To test the interaction with SRLs, we developed a proof-of-concept application that allows for simple sharing of voice content. We subsequently created a smartphone application for the same service that provided a graphical user interface to the online voice application. Our findings show that literate underprivileged people were able to share online voice content on feature phones and smart phones whereas in low-literacy people were unable to access shared content over feature phones but able to do so on smart phones. We conclude by highlighting opportunities and challenges for the design of voice-based applications that support information sharing.

Keywords

HCI4D Information Sharing ICTD User-Centered Design Interactive Voice Systems Smartphones India 

References

  1. 1.
    Agarwal, S., Kumar, A., Nanavati, A.A., Rajput, N.: Content creation and dissemination by-and-for users in rural areas. In: Proc. ICTD 2009 (2009)Google Scholar
  2. 2.
    Ajmera, J., Joshi, A., Mukherjee, S., Rajput, N., Sahay, S., Shrivastava, M., Shrivastava, K.: Two Stream Indexing for Spoken Web Search. In: Proc. WWW 2011 (2011)Google Scholar
  3. 3.
    Anokwa, Y., Smyth, T., Ramachandran, D., Sherwani, J., Schwartzman, Y., Luk, R., Ho, M., Moraveji, N., DeRenzi, B.: Stories from the Field: Reflections on HCI4D Experiences. Information Technologies & International Development 5(4) (2012)Google Scholar
  4. 4.
    Awaaz De Infosystems Pvt. Ltd. Awaaz.De (2012), http://www.awaaz.de/
  5. 5.
    Beaton, J., Kumar, R.: Indian Cultural Effects on User Research Methodologies. In: Ext. Abstr. CHI 2010 (2010)Google Scholar
  6. 6.
    Blanchard, H.E., Lewis, S.H.: Voice messaging user interface. In: Gardner-Bonneau, D. (ed.) Human Factors and Voice Interactive Systems. Kluwer (1999)Google Scholar
  7. 7.
    Borodin, Y., Dausch, G., Ramakrishnan, I.V.: TeleWeb: Accessible service for Web Browsing via Phone. In: Proc. W4A 2009 (2009)Google Scholar
  8. 8.
    ConsumerLab, Ericsson. Emerging App Culture. An Ericsson Consumer Insight Summary Report (2012)Google Scholar
  9. 9.
    Convergence Catalyst. India Smartphone Outlook 2012 (2012)Google Scholar
  10. 10.
    Danesha, K.A., Rajput, N., Srivastava, K.: User Driven Audio Content Navigation for Spoken Web. In: Ext. Abstr. MM 2010 (2010)Google Scholar
  11. 11.
    Densmore, M.: Claim Mobile: When to Fail a Technology. In: Proc. CHI 2012 (2012)Google Scholar
  12. 12.
    Dhir, A., Moukadem, I., Jere, N., Kaur, P., Kujala, S., Ylä-Jääski, A.: Ethnographic Examination for Studying Information Sharing Practices in Rural South Africa. In: Proc. IARIA 2010 (2012)Google Scholar
  13. 13.
    Esoko, Esoko – For farmer (2012), http://www.esoko.com/about/index.php
  14. 14.
    Friscira, E., Knoche, H., Huang, J.: Getting in touch with text: designing a mobile phone application for illiterate users to harness SMS. In: Proc. DEV 2012 (2012)Google Scholar
  15. 15.
    Heimerl, L., Honicky, R.J., Brewer, E., Tapan, P.: Message phone: A user study and analysis of asynchronous messaging in rural uganda. In: Proc. NSDR 2009 (2009)Google Scholar
  16. 16.
    Kam, M., Ramachandran, D., Devanathan, V., Tewari, A., Canny, J.: Localized Iterative Design for Language Learning in Underdeveloped Regions: The PACE Framework. In: Proc. CHI 2007 (2007)Google Scholar
  17. 17.
    Kumar, A., Tewari, A., Shroff, G., Chittamuru., D., Kam., M., Canny, J.: An Exploratory Study of Unsupervised Mobile Learning in Rural India. In: Proc. CHI 2010 (2010)Google Scholar
  18. 18.
    National Statistical Commission, Government of India. Report of the Committee on Unorganised Sector Statistics (2012)Google Scholar
  19. 19.
    Patel, N., Chittamuru, D., Jain, A., Dave, P., Parikh, T.S.: Avaaj Otalo - A Field Study of an Interactive Voice Forum for Small Farmers in Rural India. In: Proc. CHI 2010 (2010)Google Scholar
  20. 20.
    Ramakrishnan, I.V., Stent, A., Yang, G.: Hearsay: enabling audio browsing in hypertext content. In: Proc. WWW 2004 (2004)Google Scholar
  21. 21.
    Raza, A.A., Haq, F., Tariq, Z., Pervaiz, M., Razaq, S., Saif, U., Rosenfeld, R.: Job Opportunities through Entertainment: Virally Spread Speech-Based Services for Low-Literate Users. In: Proc. CHI 2013 (2013)Google Scholar
  22. 22.
    Reddy, H., Annamalai, N., Gupta, G.: Listener-controlled dynamic navigation of voiceXML documents. In: Miesenberger, K., Klaus, J., Zagler, W.L., Burger, D. (eds.) ICCHP 2004. LNCS, vol. 3118, pp. 347–354. Springer, Heidelberg (2004)CrossRefGoogle Scholar
  23. 23.
    Sambasivan, N., Weber, J.S., Cutrell, E.: Designing a Phone Broadcasting System for Urban Sex Workers in India. In: Proc. CHI 2011 (2011)Google Scholar
  24. 24.
    Srivastava, S., Rajput, N., Mahajan, G.: SWAicons: Spoken Web Audio icons: Design, Implications and Evaluation. In: Proc. CSCW 2012 (2012)Google Scholar
  25. 25.
    Smyth, T.N., Kumar, S., Medhi, I., Toyama, K.: Where There’s a Will There’s a Way: Mobile Media Sharing in Urban India. In: Proc. CHI 2010 (2010)Google Scholar
  26. 26.
    White, J., Duggirala, M., Srivastava, S., Kummamuru, K.: Designing a Voice-based Employment Exchange for Rural India. In: Proc. ICTD 2012 (2012)Google Scholar
  27. 27.
    Wyche, S.P., Murphy, L.L.: Dead China-Make. Phones Off the Grid: Investigating and Designing for Mobile Phone Use in Rural Africa. In: Proc. DIS 2012 (2012)Google Scholar

Copyright information

© Springer-Verlag Berlin Heidelberg 2013

Authors and Affiliations

  • Christian Remy
    • 1
  • Sheetal K. Agarwal
    • 2
  • Arun Kumar
    • 2
  • Saurabh Srivastava
    • 2
  1. 1.University of ZurichZurichSwitzerland
  2. 2.IBM Research-IndiaNew DelhiIndia

Personalised recommendations