Adoption and Appropriation: A Design Process from HCI Research at a Brazilian Neurological Hospital

  • Junia Anacleto
  • Sidney Fels
Part of the Lecture Notes in Computer Science book series (LNCS, volume 8118)


Through our research on natural ICT solutions for integration into a non-ICT based workflow at a Brazilian chronic care hospital, we created a new design process and two additional HCI design criteria for maintaining natural work processes using information and communication technologies (ICT). For our HCI design we propose two design pathways: 1. iterating on adoption of designed technologies and 2. iterating on appropriation of these technologies. The degree of appropriation provides an indicator of how natural a design is since it allows for users’ inventiveness to uncover latent affordances for use in new contexts. Thus, the use of an interface along with whether its potential is realized in new, user-oriented contexts, are critical elements for designing natural interfaces. We report our insights gained through observations and user-centered design for health professionals at a non-ICT based, large chronic-care hospital to support this perspective.


human computer interaction appropriation adoption design process user centered design health care mental illness non-disruptive workflow 


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Copyright information

© IFIP International Federation for Information Processing 2013

Authors and Affiliations

  • Junia Anacleto
    • 1
  • Sidney Fels
    • 2
  1. 1.Department of Computer ScienceFederal University of Sao CarlosSao CarlosBrazil
  2. 2.Department of Electrical and Computer EngineeringUniversity of British ColumbiaVancouverCanada

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