A Method of Team Communication Analysis Based on a Team Cognition Model and Task Analysis
Effective communication is believed to be essential for positive teamwork, and thus team communication has received much attention from human factor researchers for analyzing team cooperation. This study aims to propose a method of team communication analysis that can contribute to investigating changes of team cooperation in terms of team cognition possessed by a team member. In the beginning, a communication classification matrix that consists of the category of intentions derived from a team cognition model based on mutual belief and that of contents derived from a task analysis is developed. Subsequently, the matrix is applied to team communication data. Finally reasons behind changes of team cooperation are discussed according to the analyses. The results imply that the combination of both categories can contribute to understanding changes of team working in terms of team cognition.
KeywordsCommunication analysis teamwork a cognition model in team task analysis
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