Fulfilled and Missed Requirements for Online Reservation Systems: An Empirical Investigation of Austrian and Swiss Hotels

  • Gerhard F. Knolmayer
  • Viola Sini
  • Polina Chelnokova
Part of the Lecture Notes in Computer Science book series (LNCS, volume 8015)


Temporal data are a core element of a reservation. In this paper we formulate 10 requirements and 14 sub-requirements for handling temporal data in online hotel reservation systems (OHRS) from a usability viewpoint. We test the fulfillment of these requirements for city and resort hotels in Austria and Switzerland. Some of the requirements are widely met; however, many requirements are fulfilled only by a surprisingly small number of hotels. In particular, numerous systems offer options for selecting data which lead to error messages in the next step. A few screenshots illustrate flaws of the systems. We also draw conclusions on the state of applying software engineering principles in the development of Web pages.


Usability Requirements Engineering Reservation Systems Travel B2C Systems Temporal Data Tests 


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Copyright information

© Springer-Verlag Berlin Heidelberg 2013

Authors and Affiliations

  • Gerhard F. Knolmayer
    • 1
  • Viola Sini
    • 1
  • Polina Chelnokova
    • 1
  1. 1.Institute of Information SystemsUniversity of BernBernSwitzerland

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