Applying Contextual Design to Multiple Teams in Emergency Management
This paper describes a process of identifying a consolidated set of requirements for technology to support unclassified collaboration amongst emergency managers from distinct organizations, each with a role in domestic response. It describes the application and adaption of the inquiry and consolidation processes defined by the Contextual Design (CD) methodology  in order to generate a set of requirements that reflect the collaboration needs of the response community as a whole. This application of CD is unique in the sense that the inquiry and requirements analysis focus on a general process (collaboration) that requires flexibility in its usage, rather than a prescriptive, well-defined process or activity.
Keywordscontextual design emergency management work-flow models collaboration tools
Unable to display preview. Download preview PDF.
- 1.Beyer, H., Holtzblatt, K.: Contextual design: defining customer-centered systems. Morgan Kaufmann Publishers, San Francisco (1998) ISBN 1-55860-411-1 Google Scholar
- 2.Pagotto, J., O’Donnell, D.: Canada’s Multi-Agency Situational Awareness System – keeping it simple. In: Proceedings of the 9th International ISCRAM Conference, Vancouver, Canada (2012)Google Scholar
- 3.Klein, G.: Sources of Power: How People Make Decisions. Massachusetts Institute of Technology, Cambridge (1998) ISBN 0-262-61146-5 Google Scholar
- 4.Gellatly, A., et al.: Journey: General Motors’ Move to Incorporate Contextual Design Into Its Next Generation of Automotive HMI Designs. In: Proceedings of the Second International Conference on Automotive User Interfaces and Interactive Vehicular Applications 2010, Pittsburgh, Pennsylvania (2010)Google Scholar
- 5.Sharon, T.: It’s our research: Getting stakeholder buy-in for user experience research projects. Morgan Kaufmann, Burlington (2012) ISBN-10: 0123851300Google Scholar
- 6.Crebolder, J., Randall, T.: Team development and virtual social networking. In: Proceedings of the 15th ICCRTS, Santa Monica, California (2010)Google Scholar
- 7.Costello, C.: Elgg 1.8 social networking. Packt Publishing Ltd., Birmingham (2010) ISBN-10: 1849511306 Google Scholar