User Experience with Chinese Handwriting Input on Touch-Screen Mobile Phones

  • Qin Gao
  • Bin Zhu
  • Pei-Luen Patrick Rau
  • Shilpa Vyas
  • Cuiling Chen
  • Hui Li
Part of the Lecture Notes in Computer Science book series (LNCS, volume 8023)


The fast development of mobile services in China and the recent trend of touch-screen handheld devices precipitate researchers to understand user experience with mobile Chinese handwriting input (HWI). This research attempts to provide an integrated picture of user experience with Chinese HWI on touch-screen mobile phones. Five usability experts were invited to inspect usability problems of seven handwriting-enabled mobile phones, which varied in type of screens, writing tools and interaction approaches, operation systems, and handwriting recognizers. In a following usability evaluation with five novice users, we collected both quantitative data and qualitative data to give an overall performance assessment to the seven mobile phones and furthermore to analyze the usability issues with HWI. As a result, we identified 16 usability issues related with handwriting recognizers, input interfaces, and devices/users respectively.


Usability evaluation heuristic evaluation mobile phone user interface Chinese handwriting input 


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Copyright information

© Springer-Verlag Berlin Heidelberg 2013

Authors and Affiliations

  • Qin Gao
    • 1
  • Bin Zhu
    • 1
  • Pei-Luen Patrick Rau
    • 1
  • Shilpa Vyas
    • 2
  • Cuiling Chen
    • 1
  • Hui Li
    • 1
  1. 1.Department of Industrial EngineeringTsinghua UniversityBeijingChina
  2. 2.Research in Motion UK Limited, Centrum HouseSurreyEngland

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