Influence of Organizational Culture and Communication on the Successful Implementation of Information Technology in Hospitals

  • Shuyan Xie
  • Markus Helfert
  • Artur Lugmayr
  • Rüdiger Heimgärtner
  • Andreas Holzinger
Conference paper
Part of the Lecture Notes in Computer Science book series (LNCS, volume 8024)


In this paper, we report on a case study examining types of organizational culture influencing communication as an important factor in the study of successful IT adoption and implementation in health care. We observed a hospital organization and focused on technological innovations and the accompanying communication factors in the successful implementation of IT. The results demonstrate the importance of the organizational culture as an important factor in establishing well-balanced communication as a primary influence factor in the implementation of new technologies. Based on theoretical and empirical insights, we propose a model describing the relationship of organizational culture, communication, and the level of success in the implementation and adaptation of new IT systems in hospitals.


Communication Empathy Hospital Culture Information Technology Model 


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Copyright information

© Springer-Verlag Berlin Heidelberg 2013

Authors and Affiliations

  • Shuyan Xie
    • 1
  • Markus Helfert
    • 1
  • Artur Lugmayr
    • 2
  • Rüdiger Heimgärtner
    • 3
  • Andreas Holzinger
    • 4
  1. 1.School of ComputingDublin City UniversityDublin 9Ireland
  2. 2.Tampere Univ. of Technology (TUT)TampereFinland
  3. 3.Intercultural User Interface ConsultingUndorfGermany
  4. 4.Institute for Medical Informatics, Statistics and DocumentationMedical UniversityGrazAustria

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