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Patterns as an Artifact for Business Process Improvement - Insights from a Case Study

  • Thomas Falk
  • Philipp Griesberger
  • Susanne Leist
Part of the Lecture Notes in Computer Science book series (LNCS, volume 7939)

Abstract

Several approaches were developed for business process improvement (BPI) (e.g. Six Sigma). However, it is often stated that these approaches do not provide sufficient support for the performers of a BPI initiative, especially concerning the phase where applicable measures that provoke improvement (act of improvement) are needed. In this paper, we suggest BPI patterns as a means to directly support the act of improvement. Even though the common concept of patterns had great success in other domains of information systems (IS), the concept has not been transferred to BPI so far. In this paper, the demonstration of BPI patterns in a case study is focused. The BPI patterns, which represent the artifact in this design science research, are derived on the basis of a previously developed metamodel. The results from the demonstration were discussed with the process owners to get a first evaluation of the developed BPI patterns.

Keywords

Patterns Business Process Improvement Case Study Design Science Research 

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Copyright information

© Springer-Verlag Berlin Heidelberg 2013

Authors and Affiliations

  • Thomas Falk
    • 1
  • Philipp Griesberger
    • 1
  • Susanne Leist
    • 1
  1. 1.Chair of Business EngineeringUniversity of RegensburgGermany

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