User Guidance for Document-Driven Processes in Enterprise Systems

  • Stefan Morana
  • Silvia Schacht
  • Ansgar Scherp
  • Alexander Mädche
Conference paper
Part of the Lecture Notes in Computer Science book series (LNCS, volume 7939)


In practice up to 80% of the overall processed data is only available in an unstructured form, such as documents. The handling of documents within organizations is still an issue in both, research and practice. Employees perceive the way to handle business-relevant documents as high effort and struggle with handling documents compliant to organizational standards. As a result documents become decoupled from the defined business processes and scattered all over the organizations IT landscape. Understanding users and their needs in order to increase their intention to use Enterprise Systems consistent to organization-wide business processes is a gap in the existing literature. This paper presents a design science research project focusing on user guidance for document-driven processes in Enterprise Systems. Building on existing research in user guidance, we suggest to increase the user’s individual awareness towards processing documents consistent to organizational processes. In addition to our research design, we present a preliminary artifact version based on the results of an exploratory interview study.


Enterprise Systems Enterprise Content Management User Guidance Intention to Use 


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Copyright information

© Springer-Verlag Berlin Heidelberg 2013

Authors and Affiliations

  • Stefan Morana
    • 1
  • Silvia Schacht
    • 2
  • Ansgar Scherp
    • 3
  • Alexander Mädche
    • 1
    • 2
  1. 1.Institute for Enterprise SystemsUniversity of MannheimGermany
  2. 2.Chair of Information Systems IV, Business SchoolUniversity of MannheimGermany
  3. 3.Research Group Data and Web ScienceUniversity of MannheimGermany

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