Towards Conceptualizing Quality-Related Stakeholder Interactions in Software Development

  • Vladimir A. Shekhovtsov
  • Heinrich C. Mayr
  • Christian Kop
Conference paper
Part of the Lecture Notes in Business Information Processing book series (LNBIP, volume 137)


The paper addresses the issue of organizing quality-related interaction between business stakeholders and software developers relying on established common vocabulary. It establishes a conceptual representation for the process of such interaction. This conceptualization is based on a set of notions representing software quality and its particular incarnations; they are used to define the activities of the interaction process. The process is conceptualized on two levels: a coarse-grained level defining the set of generic activities and the conditions of launching these activities and a fine-grained level describing particular interaction steps in detail. The conceptualization is expected to be shared as a part of upcoming ontology of stakeholder quality perception and assessment.


Software Process Software Quality Negotiation Activity Quality Space Business Actor 
These keywords were added by machine and not by the authors. This process is experimental and the keywords may be updated as the learning algorithm improves.


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Copyright information

© Springer-Verlag Berlin Heidelberg 2013

Authors and Affiliations

  • Vladimir A. Shekhovtsov
    • 1
  • Heinrich C. Mayr
    • 1
  • Christian Kop
    • 1
  1. 1.Institute for Applied InformaticsAlpen-Adria-Universität KlagenfurtAustria

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