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Towards the Definition of a Framework Supporting High Level Reliability of Services

  • Firmino Silva
  • Claudia-Melania Chituc
Part of the Lecture Notes in Computer Science book series (LNCS, volume 7759)

Abstract

In today’s networked economy, an increasing need exists for companies to interact dynamically focusing on optimizing their skills and better serve their joint customers. Service oriented computing provides the means to achieve such objectives. This paper presents an approach towards the definition of a framework supporting a choreography of services built according to customer’s requirements. The proposed framework is built on a set of specific metrics that translates the high level reliability of a service, which are calculated at various levels of the choreography, focusing on four main dimensions: technical capacity and performance, product or service purchased, customer satisfaction perspective, and provider’s and business partners’ choreography. This approach is then illustrated and discussed with a case example from the automotive sector.

Keywords

Business Process Service Composition Service Level Agreement Business Partner Scoring Rule 
These keywords were added by machine and not by the authors. This process is experimental and the keywords may be updated as the learning algorithm improves.

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Copyright information

© Springer-Verlag Berlin Heidelberg 2013

Authors and Affiliations

  • Firmino Silva
    • 1
    • 2
  • Claudia-Melania Chituc
    • 1
  1. 1.Faculty of Engineering, Informatics Engineering DepartmentUniversity of PortoPortugal
  2. 2.Polythechnic Institute of Porto / ISCAPPortugal

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