Developing Innovative Services: The Case of the Airport Environment

  • Sofia Gkika
  • Katerina Fraidaki
  • Katerina Pramatari
Conference paper
Part of the IFIP Advances in Information and Communication Technology book series (IFIPAICT, volume 399)

Abstract

Innovative services consist the main point of interest so for academics as for the business world. The basic objective of this paper is to demonstrate the way that innovative services may change the “consumer experience” in the airport environment. In the following lines we describe the procedure of designing innovative services, so for consumers’ and visitors’ needs as for the needs of the firms which are operated in the airport environment. In order to achieve this goal, we used so the qualitative approach (such as focus groups), as the quantitative approach (collection of 1106 questionnaires).

Keywords

electronic services innovation business models 

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Copyright information

© International Federation for Information Processing 2013

Authors and Affiliations

  • Sofia Gkika
    • 1
  • Katerina Fraidaki
    • 1
  • Katerina Pramatari
    • 1
  1. 1.Department of Management Science and TechnologyAthens University of Economics and BusinessAthensGreece

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