Analysis and Documentation of Knowledge-Intensive Processes

  • Gregor Scheithauer
  • Sven Hellmann
Conference paper
Part of the Lecture Notes in Business Information Processing book series (LNBIP, volume 132)


Business Process Management is a prevailing topic that addresses value-added activities in a company. Processes are modeled, realized, executed, and continuously improved. While this approach proves itself appropriate for routine work, it is not applicable for knowledge-intensive processes. Adaptive Case Management (ACM) defines this as knowledge work that is not or is rarely repeated, unable to be foreseen, occurs spontaneously, and depends on context. This paper pinpoints the differences between routine and knowledge work, and introduces ACM as a concept.


Adaptive Case Management (ACM) Business Process Management (BPM) Knowledge Management 


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Copyright information

© Springer-Verlag Berlin Heidelberg 2013

Authors and Affiliations

  • Gregor Scheithauer
    • 1
  • Sven Hellmann
    • 1
  1. 1.OPITZ CONSULTING GmbHMunichGermany

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