Parameters for Service Level Agreements Generation in Cloud Computing

A Client-Centric Vision
  • Mariam Rady
Part of the Lecture Notes in Computer Science book series (LNCS, volume 7518)


Current Service Level Agreements are lacking completeness. They often leave out parameters that are important for the consumer. In addition, SLAs are predefined by the service providers and the consumer does not have a say in them. The goal of this paper is to find the important parameters that should initially be included in a Service Level Agreement between a cloud service provider and a cloud service consumer. In this paper we are showing a client-centric view of the SLA. Some examples for SLAs of services in the market are illustrated, in order to show the need to specify, which parameters should be included in the SLAs.


Service Provider Cloud Computing Cloud Service Service Level Agreement Cloud Provider 
These keywords were added by machine and not by the authors. This process is experimental and the keywords may be updated as the learning algorithm improves.


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Copyright information

© Springer-Verlag Berlin Heidelberg 2012

Authors and Affiliations

  • Mariam Rady
    • 1
  1. 1.Christian Doppler Laboratory for Client-Centric Cloud ComputingSoftwarepark HagenbergAustria

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