Advertisement

A Conversational Agent for Social Support: Validation of Supportive Dialogue Sequences

  • Janneke M. van der Zwaan
  • Virginia Dignum
  • Catholijn M. Jonker
Part of the Lecture Notes in Computer Science book series (LNCS, volume 7502)

Abstract

Recently, we proposed a dialogue model for social support. To validate this model, we analyzed 23 real world chat conversations. After some adjustments, the dialogue sequence patterns specified in the model cover 87.4% of the data. Based on this result, we conclude that the dialogue model accurately describes comforting conversations. Next, the model will be incorporated into a comforting ECA.

Preview

Unable to display preview. Download preview PDF.

Unable to display preview. Download preview PDF.

References

  1. 1.
    de Beyn, A.: In: gesprek met kinderen:de methodiek van de kindertelefoon. In: SWP (2003)Google Scholar
  2. 2.
    Burleson, B.R., Goldsmith, D.J.: How the Comforting Process Works: Alleviating Emotional Distress through Conversationally Induced Reappraisals. In: Handbook of Communication and Emotion: Research, Theory, Applications, and Contexts, pp. 245–280. Academic Press (1998)Google Scholar
  3. 3.
    van der Zwaan, J.M., Dignum, V., Jonker, C.M.: A bdi dialogue agent for social support: Specification and evaluation method. In: Proceedings of the 3rd Workshop on Emotional and Empathic Agents @ AAMAS 2012 (2012)Google Scholar
  4. 4.
    van der Zwaan, J.M., Dignum, V., Jonker, C.M.: A conversation model enabling intelligent agents to give emotional support. In: Proceedings of the 25th International Conference on Industrial, Engineering and Other Applications of Applied Intelligent Systems (IEA/AIE 2012), Dalian, China (2012)Google Scholar

Copyright information

© Springer-Verlag Berlin Heidelberg 2012

Authors and Affiliations

  • Janneke M. van der Zwaan
    • 1
  • Virginia Dignum
    • 1
  • Catholijn M. Jonker
    • 1
  1. 1.Delft University of TechnologyThe Netherlands

Personalised recommendations