Managing and Tracing the Traversal of Process Clouds with Templates, Agendas and Artifacts
In many domains, we find tasks for which no strict process can be prescribed, but which require the expertise of case managers who work with information from a broad set of sources. To support case managers’ highly individual work in such so-called “process clouds”, we present an approach that enables them to structure their work along any suitable mix of keywords, activities and artifacts.
Keywordscase management agenda items templates artifacts
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