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Managing and Tracing the Traversal of Process Clouds with Templates, Agendas and Artifacts

  • Marian Benner
  • Matthias Book
  • Tobias Brückmann
  • Volker Gruhn
  • Thomas Richter
  • Sema Seyhan
Part of the Lecture Notes in Computer Science book series (LNCS, volume 7481)

Abstract

In many domains, we find tasks for which no strict process can be prescribed, but which require the expertise of case managers who work with information from a broad set of sources. To support case managers’ highly individual work in such so-called “process clouds”, we present an approach that enables them to structure their work along any suitable mix of keywords, activities and artifacts.

Keywords

case management agenda items templates artifacts 

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Copyright information

© Springer-Verlag Berlin Heidelberg 2012

Authors and Affiliations

  • Marian Benner
    • 1
  • Matthias Book
    • 1
  • Tobias Brückmann
    • 1
  • Volker Gruhn
    • 1
  • Thomas Richter
    • 1
  • Sema Seyhan
    • 1
  1. 1.Paluno – The Ruhr Institute for Software TechnologyUniversity of Duisburg-EssenEssenGermany

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