Choose What to Feel: Emotional Labour in Space of Classic Organizations and Virtual Collaborations

  • Kseniya Navazhylava
Conference paper
Part of the IFIP Advances in Information and Communication Technology book series (IFIPAICT, volume 380)

Abstract

Technological progress infiltrated physical space of the organizations with cables, wires, monitors, landlines, blackberries, cameras, tablets up to the point, when we happened to witness the birth of the new, virtual, space. Here control and monitoring seems non-existent and unnecessary. But in fact, it is ingrained in the structure of the virtual space by means of technology which makes virtual reality real. Ingrained control triggers changes in series of organizational life phenomena. This work aims to look at the interplay between the use of technology and organizational space, as well as at the change that occurs in frameworks of emotional processes in organizations with growth of technological entanglement. Specifically, in the virtual space communication is due to the technology which compels people to choose between available sets of emotional cues. However, it enforces reducing, mitigating and channeling the emotions with the help of limited variants of expression – and, therefore, appraisal.

Keywords

Technology space virtuality organizational behavior emotional labour appraisal ingrained control sociomateriality 
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Copyright information

© International Federation for Information Processing 2012

Authors and Affiliations

  • Kseniya Navazhylava
    • 1
  1. 1.HEC ParisJouy-en-JosasFrance

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