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Subject-Oriented Monitoring of Processes

  • Albert Fleischmann
  • Werner Schmidt
  • Christian Stary
  • Stefan Obermeier
  • Egon Börger
Chapter

Abstract

Optimized and implemented processes go live after their final acceptance sign-off. This means that they are executed in the course of ongoing business operations, in the organization and IT environment described in the previous chapters. Experience reveals that process execution here is exposed over time to changes to a variety of influencing factors. These can negatively affect the process performance and thus increasingly decrease value generation, if not addressed properly. An example of such factors is the rapid, nonpredicted increase in parallel occurring instances of customer inquiries in a bidding process. This can lead to an increase in turnaround time for quotations, with the risk that potential customers switch to competitors.

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Copyright information

© The Author(s) 2012

Open Access. This chapter is distributed under the terms of the Creative Commons Attribution Non-commercial License, which permits any noncommercial use, distribution, and reproduction in any medium, provided the original author(s) and source are credited.

Authors and Affiliations

  • Albert Fleischmann
    • 1
  • Werner Schmidt
    • 2
  • Christian Stary
    • 3
  • Stefan Obermeier
    • 4
  • Egon Börger
    • 5
  1. 1.PfaffenhofenGermany
  2. 2.Altmannstein-SchamhauptenGermany
  3. 3.WienAustria
  4. 4.OberasbachGermany
  5. 5.CalciItaly

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