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ERP B3: Business Continuity Service Level Agreement Translation and Optimisation

  • Ulrich Winkler
  • Wasif Gilani
Part of the Lecture Notes in Computer Science book series (LNCS, volume 7221)

Abstract

ERP B3 is a SLA@SOI framework based solution for Service Level Agreements driven, on demand and dynamic provisioned business applications. We extended the ERP B3 framework with a process-centric Business Continuity Analysis toolkit. In this demo we want to show how our toolkit helps Business Continuity Manager (a) to estimate business impact of failed IT services (b) to validate SLAs and verify if selected SLAs are appropriated and (c) to determine an optimal set of service-level SLAs to minimise business disruptions.

Keywords

SLA SLA@SOI SLA SLA translation SLA planning Business Continuity Management BCM 

References

  1. 1.
    SLA@SOI project: IST- 216556; Empowering the Service Economy with SLA-aware Infrastructures, http://www.sla-at-soi.eu/
  2. 2.
    Theilmann, W., Happe, J., Kotsokalis, C., Edmonds, A., Kearney. K.: A Reference Architecture for Multi-Level SLA Management. Journal of Internet Engineering (2010) (to appear)Google Scholar
  3. 3.
    Theilmann, W., Winkler, U., Happe, J., de Abril, I.M.: Managing On-Demand Business Applications with Hierarchical Service Level Agreements. In: Berre, A.J., Gómez-Pérez, A., Tutschku, K., Fensel, D. (eds.) FIS 2010. LNCS, vol. 6369, pp. 97–106. Springer, Heidelberg (2010)CrossRefGoogle Scholar
  4. 4.
    Winkler, U., Gilani, W., Fritzsche, M., Marshall, A.: Model-Driven Framework for Process-centric Business Continuity Management. In: Seventh International Conference on the Quality of Information and Communications Technology, Porto, pp. 248–252 (2010)Google Scholar

Copyright information

© Springer-Verlag Berlin Heidelberg 2012

Authors and Affiliations

  • Ulrich Winkler
    • 1
  • Wasif Gilani
    • 1
  1. 1.SAP Research, The ConcourseBelfastUnited Kingdom

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