Open Innovation in Practice: The Development of the IT Capability Maturity Framework



This chapter describes the IT Capability Maturity Model (IT-CMF), a high-level process capability maturity framework for managing the IT function within an organisation. The framework identifies a number of critical IT processes and describes an approach to improving maturity for each process. The design environment of the IT-CMF is challenging as the processes are based on “open innovation” principles. An example of the application of the IT-CMF to the Intel Corporation Information Technology organisation is outlined. The practical usefulness of the framework lies in its potential to organise and structure a complex portfolio of IT innovation activities in a manner that enabled continuous improvement.


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Copyright information

© Springer-Verlag Berlin Heidelberg 2013

Authors and Affiliations

  1. 1.National University of Ireland, Maynooth Innovation Value InstituteKildareIreland
  2. 2.Department of Mec/Ind EngineeringGalway-Mayo Institute of TechnologyGalwayIreland

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