A Conversation Model Enabling Intelligent Agents to Give Emotional Support
In everyday life, people frequently talk to others to help them deal with negative emotions. To some extent, everybody is capable of comforting other people, but so far conversational agents are unable to deal with this type of situation. To provide intelligent agents with the capability to give emotional support, we propose a domain-independent conversational model that is based on topics suggested by cognitive appraisal theories of emotion and the 5-phase model that is used to structure online counseling conversations. The model is implemented in an embodied conversational agent called Robin.
KeywordsNegative Emotion Distressed Person Emotion Theory Affective Computing Conversational Agent
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