A Conversation Model Enabling Intelligent Agents to Give Emotional Support

  • Janneke M. van der ZwaanEmail author
  • Virginia Dignum
  • Catholijn M. Jonker
Part of the Studies in Computational Intelligence book series (SCI, volume 431)


In everyday life, people frequently talk to others to help them deal with negative emotions. To some extent, everybody is capable of comforting other people, but so far conversational agents are unable to deal with this type of situation. To provide intelligent agents with the capability to give emotional support, we propose a domain-independent conversational model that is based on topics suggested by cognitive appraisal theories of emotion and the 5-phase model that is used to structure online counseling conversations. The model is implemented in an embodied conversational agent called Robin.


Negative Emotion Distressed Person Emotion Theory Affective Computing Conversational Agent 
These keywords were added by machine and not by the authors. This process is experimental and the keywords may be updated as the learning algorithm improves.


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Copyright information

© Springer-Verlag Berlin Heidelberg 2012

Authors and Affiliations

  • Janneke M. van der Zwaan
    • 1
    Email author
  • Virginia Dignum
    • 1
  • Catholijn M. Jonker
    • 2
  1. 1.ICT SectionDelft University of TechnologyDelftThe Netherlands
  2. 2.Interactive Intelligence groupDelft University of TechnologyDelftThe Netherlands

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