IS/IT Resources and Business Value: Operationalization of an Information Oriented Framework

  • Alexander Borek
  • Markus Helfert
  • Mouzhi Ge
  • Ajith Kumar Parlikad
Part of the Lecture Notes in Business Information Processing book series (LNBIP, volume 102)


Several studies have highlighted the importance of information and information quality in organisations and thus information is regarded as key determinant for the success and organisational performance. In this paper, we review selected contributions and introduce a model that shows how IS/IT resources and capabilities could be interlinked with IS/IT utilization, organizational performance and business value. Complementing other models and frameworks, we explicitly consider information from a management maturity, quality and risk perspective and show how the new framework can be operationalized with existing assessment approaches by using empirical data from four industrial case studies.


IS/IT business value IS/IT resources IS/IT impact Information management maturity Information quality Information risk 


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Copyright information

© Springer-Verlag Berlin Heidelberg 2012

Authors and Affiliations

  • Alexander Borek
    • 1
  • Markus Helfert
    • 2
  • Mouzhi Ge
    • 3
  • Ajith Kumar Parlikad
    • 1
  1. 1.Institute for Manufacturing, Department of EngineeringUniversity of CambridgeCambridgeU.K.
  2. 2.School of ComputingDublin City UniversityDublinIreland
  3. 3.Fakultät für InformatikTechnische Universität DortmundDortmundGermany

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