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Decision Enhancement for Sourcing with Shared Service Centres in the Dutch Government

  • Arjan Knol
  • Henk Sol
  • Johan van Wamelen
Part of the Lecture Notes in Computer Science book series (LNCS, volume 7286)

Abstract

Primarily in order to save costs, many shared service centres (SSCs) are being established in organisations. However, establishing SSCs is a challenging task for many organisations, including the Dutch government. This design science research aims to enhance SSC establishment with a decision enhancement studio for sourcing & sharing in the Dutch government. The proposed studio consists of a set of services for studio participants to analyse decision alternatives and improve collaboration. In this paper a studio design is presented with four decision enhancement services for sourcing & sharing that are delivered with an online tool and predefined scripts (called sourceLets). Future research will be dedicated to the scientific evaluation of the studio design by applying it to multiple case studies in the Dutch government.

Keywords

Decision Enhancement Sourcing SSC 

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Copyright information

© Springer-Verlag Berlin Heidelberg 2012

Authors and Affiliations

  • Arjan Knol
    • 1
  • Henk Sol
    • 1
  • Johan van Wamelen
    • 2
  1. 1.University of GroningenGroningenThe Netherlands
  2. 2.Center for Public InnovationErasmus University RotterdamRotterdamThe Netherlands

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