Digital means of communications such as email and IM have become a crucial tool for collaboration. Taking advantage of the fact that information exchanged over these media can be made persistent, a lot of research has strived to make sense of the ongoing communication processes in order to support the participants with their management. In this Chapter we pursue a workflow-oriented approach to demonstrate how, coupled with appropriate information extraction techniques, robust knowledge models and intuitive user interfaces; semantic technology can provide support for email-based collaborative work. While eliciting as much knowledge as possible, our design concept imposes little to no changes, and/or restrictions, to the conventional use of email.


Email visualisation Semantic email Email workflows 


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Copyright information

© Springer-Verlag Berlin Heidelberg 2013

Authors and Affiliations

  • Simon Scerri
    • 1
  1. 1.Digital Enterprise Research InstituteNUIG, IDA Business ParkGalwayIreland

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