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The Meaning of the University Experience: A Service Science Approach

  • Jesús Alcoba González
Part of the Lecture Notes in Business Information Processing book series (LNBIP, volume 103)

Abstract

This paper focuses on the concept of experience design with the purpose of reflecting on how to create meaning from the experience of studying at university. The first part translates certain concepts based on service design to the field of Higher Education and the second describes the making of a questionnaire which intends to find the keys used by students to describe the university experience, from an exploratory point of view. The outcome of a first application of this questionnaire is analyzed and the most relevant conclusions are highlighted.

Keywords

Service science experience design higher education 

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Copyright information

© Springer-Verlag Berlin Heidelberg 2012

Authors and Affiliations

  • Jesús Alcoba González
    • 1
  1. 1.La Salle Campus MadridSpain

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