A Design Theory for e-Service Environments: The Interoperability Challenge
- Cite this paper as:
- Spagnoletti P., Za S. (2012) A Design Theory for e-Service Environments: The Interoperability Challenge. In: Snene M. (eds) Exploring Services Science. IESS 2012. Lecture Notes in Business Information Processing, vol 103. Springer, Berlin, Heidelberg
The delivery of e-services across organizational boundaries poses a number of issues in terms of design of inter-organizational systems that support service delivery effectively. In this context interoperability emerges as a mandatory requirement for the design of Information Technology (IT) platforms supporting collaborative e-service environments. In this paper we address this issue by presenting a design theory for IT platforms supporting e-services based on both a deep understanding of the interoperability concept and a design research approach. Through the analysis of a cooperation framework developed in the context of an EU funded project, we instantiate the theory by providing the concrete example of a solution addressing this design problem.
Keywordsdesign theory interoperability IT platform
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