Introduction

  • Cai-Nicolas Ziegler
Part of the Studies in Computational Intelligence book series (SCI, volume 406)

Abstract

The World-Wide Web has entered the “participation age”: Everybody can utter his personal opinion on theWeb 2.0 and his voice will be heard. Even more, companies are feeling an ever-increasing pressure and effectively must listen to the consumer’s voice. Bad reputations on the Web spread at the sheer immense speed of word-ofmouth and rumours - once spoken out - are unlikely to disappear as they are written down and ever-present: in weblogs, newsgroups, and discussion boards.

Keywords

Natural Language Processing Discussion Board Strategic Knowledge Competitive Intelligence Open Directory Project 
These keywords were added by machine and not by the authors. This process is experimental and the keywords may be updated as the learning algorithm improves.

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Copyright information

© Springer-Verlag GmbH Berlin Heidelberg 2012

Authors and Affiliations

  • Cai-Nicolas Ziegler
    • 1
  1. 1.PAYBACK GmbHAlbert-Ludwigs-Universität Freiburg i.Br.MünchenGermany

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