Improving Mediation Processes with Avoiding Parties
With the advent of the telecommunication technologies, a new form of disputes taking place in virtual environments started to emerge. In order to settle these disputes, Online Dispute Resolution tools appeared. In this paper we present such a tool, aimed at supporting mediation between two or more parties. Specifically, this tool looks at past known mediation processes and tries to guide the process into a successful outcome. Moreover, this tool places an emphasis on providing useful information for the parties before the resolution process actually starting, helping them take more rational decisions. Specifically, in this work we target scenarios in which one or more party exhibits avoiding or uncooperative conflict styles, i.e., the party cannot or is not willing to generate valid proposals for dispute resolution.
KeywordsCase-based Reasoning Multi-agent Systems Online Dispute Resolution Mediation
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