Advertisement

Software-as-a-Service in Small and Medium Enterprises: An Empirical Attitude Assessment

  • Till Haselmann
  • Gottfried Vossen
Part of the Lecture Notes in Computer Science book series (LNCS, volume 6997)

Abstract

Cloud service providers praise Software-as-a-Service (SaaS) as very attractive for small and medium enterprises (SMEs). However, little research has been done on the SMEs’ perspectives on this matter. This paper presents the results of a survey conducted among German enterprises that tries to clarify their views of SaaS. Starting with the actual IT situation, we show the prerequisites as well as the reasons in favor of and against the use of SaaS. We then show that the views of SMEs differ in some significant respects from that of CSPs, and we deduce hypotheses that can help towards a better design and delivery of cloud software and services.

Keywords

Software-as-a-Service SaaS Cloud Computing Small and Medium Enterprises SME 

Preview

Unable to display preview. Download preview PDF.

Unable to display preview. Download preview PDF.

References

  1. 1.
    Altaf, F., Schuff, D.: Taking a flexible approach to asps. Commun. ACM 53, 139–143 (2010), http://doi.acm.org/10.1145/1646353.1646389 CrossRefGoogle Scholar
  2. 2.
    Armbrust, M., Fox, A., Griffith, R., Joseph, A.D., Katz, R., Konwinski, A., Lee, G., Patterson, D., Rabkin, A., Stoica, I., Zaharia, M.: A view of cloud computing. Commun. ACM 53, 50–58 (2010)CrossRefGoogle Scholar
  3. 3.
    Ayyagari, M., Beck, T., Demirguc-Kunt, A.: Small and medium enterprises across the globe. Small Business Economics 29(4), 415–434 (2007)CrossRefGoogle Scholar
  4. 4.
    Ballantine, J., Levy, M., Powell, P.: Evaluating information systems in small and medium-sized enterprises: issues and evidence. European Journal of Information Systems 7, 241–251 (1998), http://dx.doi.org/10.1038/sj.ejis.3000307 CrossRefGoogle Scholar
  5. 5.
    BMWi: Action program cloud computing. Federal Ministry of Economics and Technology (BMWi) (October 2010) (in german)Google Scholar
  6. 6.
    Chen, L., Haney, S., Pandzik, A., Spigarelli, J., Jesseman, C.: Small business internet commerce: A case study. Information Resources Management Journal (IRMJ) 16(3), 17–41 (2003)CrossRefGoogle Scholar
  7. 7.
    Clasen, J.P.: Small and medium enterprises in a crisis: An entrepreneurial concept of turnaround management as an option of coping with the crisis. Ph.D. thesis, Hochschule St. Gallen, Bamberg (1992) (in German)Google Scholar
  8. 8.
    Currie, W.L.: A knowledge-based risk assessment framework for evaluating web-enabled application outsourcing projects. International Journal of Project Management 21(3), 207–217 (2003)CrossRefGoogle Scholar
  9. 9.
    Dibbern, J., Goles, T., Hirschheim, R., Jayatilaka, B.: Information systems outsourcing: a survey and analysis of the literature. SIGMIS Database 35, 6–102 (2004)CrossRefGoogle Scholar
  10. 10.
    Dimopoulos, V., Furnell, S., Jennex, M., Kritharas, I.: Approaches to it security in small and medium enterprises. In: Australian Information Security Management Conference, Perth (November 2004)Google Scholar
  11. 11.
    EU: Commission recommendation 2003/361/ec. Official Journal of the European Union 124,  36 (May 2003)Google Scholar
  12. 12.
    Geisen, B., Hebestreit, R.: Mid tier businesses: The power of diversity. In: Federal Ministry of Economics and Technology (BMWi) (March 2009) (in german)Google Scholar
  13. 13.
    Grandon, E.E., Pearson, J.M.: Electronic commerce adoption: an empirical study of small and medium us businesses. Information & Management 42(1), 197–216 (2004), http://www.sciencedirect.com/science/article/B6VD0-4C4BNWB-2/2/e053b8d5%85e4fcd9405f1f90b35e60f5 CrossRefGoogle Scholar
  14. 14.
    Hamer, E.: The economic role of small and medium enterprises (in german). In: Pfohl, H.C. (ed.) Business Economics of Small and Medium Enterprises, 4th edn., pp. 25–50. Erich Schmidt Verlag (2006) (in German)Google Scholar
  15. 15.
    Kittlaus, H.B., Schreiber, D.: Saas – how can smes benefit? Wirtschafsinformatik & Management (02), 36–42 (2010) (in German)Google Scholar
  16. 16.
    Lee, J.N., Huynh, M.Q., Hirschheim, R.: An integrative model of trust on it outsourcing: Examining a bilateral perspective. Information Systems Frontiers 10(2), 145–163 (2008)CrossRefGoogle Scholar
  17. 17.
    Ma, D., Seidmann, A.: The pricing strategy analysis for the “Software-as-a-service” business model. In: Altmann, J., Neumann, D., Fahringer, T. (eds.) GECON 2008. LNCS, vol. 5206, pp. 103–112. Springer, Heidelberg (2008)CrossRefGoogle Scholar
  18. 18.
    Mather, T., Kumaraswamy, S., Latif, S.: Cloud Security and Privacy. O’Reilly Media, Sebastopol (2009)Google Scholar
  19. 19.
    Mell, P., Grance, T.: The nist definition of cloud computing v15. Tech. rep., National Institute of Standards and Technology (NIST) (2009), http://csrc.nist.gov/groups/SNS/cloud-computing/ (online)
  20. 20.
    Menken, I.: SaaS – The Complete Cornerstone Guide to Software as a Service Best Practices. Emereo Pty Ltd (November 2008)Google Scholar
  21. 21.
    Münzl, G., Przywara, B., Reti, M., Schäfer, J., Sondermann, K., Weber, M., Wilker, A.: Cloud computing - evolution in technology, revolution in business. BITKOM Guide (October 2009) (in german)Google Scholar
  22. 22.
    Patnayakuni, R., Seth, N.: Why license when you can rent? risks and rewards of the application service provider model. In: Proceedings of the 2001 ACM SIGCPR Conference on Computer Personnel Research, SIGCPR 2001, pp. 182–188. ACM, New York (2001), http://doi.acm.org/10.1145/371209.371233 CrossRefGoogle Scholar
  23. 23.
    Rittinghouse, J., Ransome, J.F.: Cloud Computing: Implementation, Management, and Security. CRC Press Inc., Boca Raton (2009)CrossRefGoogle Scholar
  24. 24.
    Röpke, C.: Software-as-a-Service for small and medium enterprises. Bachelor thesis, Westfälische Wilhelms-Universität Münster (November 2010) (in German)Google Scholar
  25. 25.
    Santos, N., Gummadi, K.P., Rodrigues, R.: Towards trusted cloud computing. In: HOTCLOUD, USENIX (2009)Google Scholar
  26. 26.
    Schubert, P.: Personalizing e-commerce applications in smes. In: Proceedings of the Ninth Americas Conference on Information Systems (AMCIS), Tampa, FL, pp. 737–750 (2003)Google Scholar
  27. 27.
    Sun, W., Zhang, K., Chen, S.K., Zhang, X., Liang, H.: Software as a service: An integration perspective. In: Krämer, B.J., Lin, K.-J., Narasimhan, P. (eds.) ICSOC 2007. LNCS, vol. 4749, pp. 558–569. Springer, Heidelberg (2007)CrossRefGoogle Scholar
  28. 28.
    Vaquero, L.M., Rodero-Merino, L., Caceres, J., Lindner, M.: A break in the clouds: Towards a cloud definition. Computer Communication Review 39(1), 50–55 (2009)CrossRefGoogle Scholar
  29. 29.
    Velte, T., Velte, A., Elsenpeter, R.C.: Cloud Computing: A Practical Approach. McGraw-Hill Professional, New York (2009)Google Scholar

Copyright information

© Springer-Verlag Berlin Heidelberg 2011

Authors and Affiliations

  • Till Haselmann
    • 1
  • Gottfried Vossen
    • 1
  1. 1.European Research Center for Information Systems (ERCIS) University of MünsterMünsterGermany

Personalised recommendations