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Client’s Temporal Trajectory in Child Protection: Piecing Information Together in a Client Information System

  • Saila Huuskonen
  • Pertti Vakkari
Part of the Lecture Notes in Computer Science book series (LNCS, volume 6949)

Abstract

Our study focuses on the information needed for overviews by social workers in child protection, and how information is presented in client information systems (CIS). Data consists of semi-structured interviews and social workers’ observations while they used CIS in their daily work. The analysis was structured by the concept of temporal trajectory. We identified three major interconnected information strands: concern, child’s private life and institutional actions. Their temporal lengths and aspects are disparate. CIS offers modest temporal overviews of clients’ cases. Representing information strands as timelines on the interface would provide better overviews.

Keywords

client information system child protection temporality work tasks 

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Copyright information

© IFIP International Federation for Information Processing 2011

Authors and Affiliations

  • Saila Huuskonen
    • 1
  • Pertti Vakkari
    • 1
  1. 1.School of Information SciencesUniversity of TampereFinland

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