Client’s Temporal Trajectory in Child Protection: Piecing Information Together in a Client Information System

  • Saila Huuskonen
  • Pertti Vakkari
Part of the Lecture Notes in Computer Science book series (LNCS, volume 6949)


Our study focuses on the information needed for overviews by social workers in child protection, and how information is presented in client information systems (CIS). Data consists of semi-structured interviews and social workers’ observations while they used CIS in their daily work. The analysis was structured by the concept of temporal trajectory. We identified three major interconnected information strands: concern, child’s private life and institutional actions. Their temporal lengths and aspects are disparate. CIS offers modest temporal overviews of clients’ cases. Representing information strands as timelines on the interface would provide better overviews.


client information system child protection temporality work tasks 


  1. 1.
    Aas, K.F.: From Narrative to Database: Technological Change and Penal Culture. Punishm. Soc. 6, 379–393 (2004)CrossRefGoogle Scholar
  2. 2.
    Ash, J.S., Berg, M., Coiera, E.: Some Unintended Consequences of Information Technology in Health Care: The Nature of Patient Care Information System-Related Errors. J. Am. Med. Inform. Assoc. 11, 104–112 (2004)CrossRefGoogle Scholar
  3. 3.
    Bell, M., Shaw, I.: Integrated Children’s System Evaluation: Summary of Key Findings. DCSF-RBX-02-08 (2008)Google Scholar
  4. 4.
    Combi, C., Keravnou-Papiliou, E., Shaher, Y.: Temporal information systems in medicine. Springer, New York (2010)CrossRefGoogle Scholar
  5. 5.
    Compton, B., Galaway, B., Cournoyer, B.: Social work processes, 7th edn. Thomson Brooks/Cole, Belmont (2005)Google Scholar
  6. 6.
    Drohan, B., Grinstein, G., Hughes, K.: Oncology Lifeline - A Timeline Tool for the Interdisciplinary Management of Breast Cancer Patients in a Surgical Clinic. In: Information Visualisation (IV), 14th International Conference, pp. 233–238 (2010)Google Scholar
  7. 7.
    Hall, C., Parton, N., Peckover, S., et al.: Child-Centric Information and Communication Technology (ICT) and the Fragmentation of Child Welfare Practice in England. J. Soc. Policy 39, 393–413 (2010)CrossRefGoogle Scholar
  8. 8.
    Huuskonen, S., Vakkari, P.: Client Information System as an Everyday Information Tool in Child Protection Work. In: Proceeding of the Third Symposium on Information Interaction in Context, pp. 3–12 (2010)Google Scholar
  9. 9.
    Lie, M.: Technology and Gender Versus Technology and Work: Social Work and Computers. Acta Sociol. 40, 123–141 (1997)CrossRefGoogle Scholar
  10. 10.
    Matthews, M., Tolchinsky, P., Blanco, R., et al.: Searching through Time in the New York Times. In: Proceedings of the Fourth Workshop on Human-Computer Interaction and Information Retrieval, pp. 41–44 (2010)Google Scholar
  11. 11.
    Miller, R.L., Brewer, J.D.: Verbal protocol analysis. In: Miller, R.L., Brewer, J.D. (eds.) The A-Z of Social Research. Sage, Thousand Oaks (2003), Google Scholar
  12. 12.
    Monnickendam, M., Yaniv, H., Geva, N.: Practitioners and the Case Record - Patterns of use. Adm. Soc. Work 18, 73–87 (1994)CrossRefGoogle Scholar
  13. 13.
    Munkvold, G., Ellingsen, G.: Common Information Spaces Along the Illness Trajectories of Chronic Patients. In: Bannon, L.J., et al. (eds.) ECSCW 2007: Proceedings of the 10th European Conference on Computer Supported Cooperative Work, pp. 291–310. Springer, London (2007)Google Scholar
  14. 14.
    Murphy, J.W., Pardeck, J.T.: Computerization and the Dehumanization of Social Services. Adm. Soc. Work 16, 61–72 (1992)CrossRefGoogle Scholar
  15. 15.
    Nygren, E., Henriksson, P.: Reading the Medical Record. I. Analysis of Physicians’ Ways of Reading the Medical Record. Comput. Methods Programs Biomed. 39, 1–12 (1992)CrossRefGoogle Scholar
  16. 16.
    Parton, N.: Challenges to Practice and Knowledge in Child Welfare Social Work: From the ‘social’ to the ‘informational’? Child. Youth Serv. Rev. 31, 715–721 (2009)CrossRefGoogle Scholar
  17. 17.
    Pithouse, A., Hall, C., Peckover, S., et al.: A Tale of Two CAFs: the Impact of the Electronic Common Assessment Framework. Br. J. Soc. Work 39, 599–612 (2009)CrossRefGoogle Scholar
  18. 18.
    Plaisant, C., Mushlin, R.: An Information Architecture to Support the Visualization of Personal Histories. Inf. Process. Manage. 34, 581–597 (1998)CrossRefGoogle Scholar
  19. 19.
    Pösö, T.: Revisiting Residential Care. Qual. Soc. Work 9, 27–42 (2010)CrossRefGoogle Scholar
  20. 20.
    Reddy, M., Dourish, P., Pratt, W.: Temporality in Medical Work: Time also Matters. Comput. Supported Coop. Work 15, 29–53 (2006)CrossRefGoogle Scholar
  21. 21.
    Reddy, M., Dourish, P., Pratt, W.: Coordinating Heterogeneous Work: Information and Representation in Medical Care. In: Prinz, W., et al. (eds.) ECSCW 2001: Proceedings of the Seventh European Conference on Computer Supported Cooperative Work, pp. 239–258. Kluwer, Dordrecht (2001)Google Scholar
  22. 22.
    Sapey, B.: Social Work Tomorrow: Towards a Critical Understanding of Technology in Social Work. Br. J. Soc. Work 27, 803–814 (1997)Google Scholar
  23. 23.
    Savaya, R., Spiro, S.E., Waysman, M., et al.: Issues in the Development of a Computerized Clinical Information System for a Network of Juvenile Homes. Adm. Soc. Work 28, 63–79 (2004)CrossRefGoogle Scholar
  24. 24.
    Savolainen, R.: Time as a Context of Information Seeking. Libr. Infor. Sci. Res. 28, 110–127 (2006)CrossRefGoogle Scholar
  25. 25.
    Shaw, I., Bell, M., Sinclair, I., et al.: An Exemplary Scheme? an Evaluation of the Integrated Children’s System. Br. J. Soc. Work 39, 613–626 (2009)CrossRefGoogle Scholar
  26. 26.
    Sonnenwald, D.H., Iivonen, M.: An Integrated Human Information Behavior Research Framework for Information Studies. Libr. Infor. Sci. Res. 21, 429–457 (1999)CrossRefGoogle Scholar
  27. 27.
    Strauss, A.L.: Continual permutations of action. AldineTransaction, New Brunswick (2008)Google Scholar
  28. 28.
    Strauss, A.: Social organization of medical work. University of Chicago Press, Chicago (1985)Google Scholar
  29. 29.
    Urquhart, C., Light, A., Thomas, R., et al.: Critical Incident Technique and Explicitation Interviewing in Studies of Information Behavior. Libr. Infor. Sci. Res. 25, 63–88 (2003)CrossRefGoogle Scholar
  30. 30.
    Wang, T.D., Wongsuphasawat, K., Plaisant, C., et al.: Visual Information Seeking in Multiple Electronic Health Records: Design Recommendations and a Process Model. In: Proceedings of the First ACM International Health Informatics Symposium, pp. 46–55 (2010)Google Scholar
  31. 31.
    White, S.: Time, Temporality and Child Welfare: Notes on the Materiality and Malleability of Time(s). Time Soc. 7, 55–74 (1998)CrossRefGoogle Scholar
  32. 32.
    White, S., Hall, C., Peckover, S.: The Descriptive Tyranny of the Common Assessment Framework: Technologies of Categorization and Professional Practice in Child Welfare. Br. J. Soc. Work 39, 1197–1217 (2009)CrossRefGoogle Scholar
  33. 33.
    White, S., Wastell, D., Broadhurst, K., et al.: When Policy o’erleaps itself: The ‘tragic Tale’ of the Integrated Children’s System. Crit. Soc. Policy 30, 405–429 (2010)CrossRefGoogle Scholar

Copyright information

© IFIP International Federation for Information Processing 2011

Authors and Affiliations

  • Saila Huuskonen
    • 1
  • Pertti Vakkari
    • 1
  1. 1.School of Information SciencesUniversity of TampereFinland

Personalised recommendations