Innovation and Evolution of Services: Role of Initiatives

  • Anastasiya Yurchyshyna
  • Abdelaziz Khadraoui
  • Wanda Opprecht
  • Michel Léonard
Part of the Lecture Notes in Computer Science book series (LNCS, volume 6847)


This paper discusses the role of initiatives in dynamic collaborative processes of services innovation and evolution in the organizational context of an enterprise. The research is based on the current state of the art on modeling initiatives and services and studies phenomena of innovation and evolution for supporting services. Within our approach, we propose definitions for the key concepts related to modeling processes of services innovation and evolution, and define their main characteristics, stakeholders and roles. Furthermore, we introduce our services-oriented approach for initiatives management and show how it could be used for the process of services innovation through knowledge actionalizing. This theoretical founding is then discussed from the implementation viewpoint: we introduce a trans-disciplinary collaboration platform, Cross-Pollination Space, and briefly describe its framework. We conclude with the scope of current work and identify some context limitations of this research and reposition them as perspectives for our future work.


Initiatives services innovation services evolution information systems services creation collaborative innovation services science 


  1. 1.
    Bergvall-Kareborn, B., Hoist, M., Stahlbrost, A.: Concept Design with a Living Lab Approach. In: Proceedings of the 42nd Hawaii International Conference on System Sciences (HICSS 2009), Big Island, January 5-8, pp. 1–10 (2009)Google Scholar
  2. 2.
    Briggs, R., Kolfschoten, G., de Vreede, G.-J., Albrecht, C., Dean, D., Lukosch, S.: A Seven-Layer Model of Collaboration: Separation of Concerns for Designers of Collaboration Systems. In: Proc. ICIS 2009, Phoenix, Arizona, USA, December 15-18 (2009)Google Scholar
  3. 3.
    Chu-Carroll, J., Brown, M.K.: An Evidential Model for Tracking Initiative in Collaborative Dialogue Interactions. User Modeling and User-Adapted Interaction 8(3-4), 215–254 (1998)CrossRefGoogle Scholar
  4. 4.
    CTI, technical report: Étude sur l’établissement d’un socle de données pour le SI Entreprises du canton de Genève / Sous-groupe de travail SI entreprises (CSSI). CTI, Genève (2009)Google Scholar
  5. 5.
    Demirkan, H., Kauffman, R., Vayghan, J., Fill, H., Karagiannis, D., Maglio, P.: Service-oriented technology and management: Perspectives on research and practice for the coming decade. Electronic Commerce Research and Applications 7(4), 356–376 (2008)CrossRefGoogle Scholar
  6. 6.
    Frenken, K.: Innovation, Evolution and Complexity Theory. Edward Elgar, Cheltenham (2006)Google Scholar
  7. 7.
    Gruber, T.R.: A translation approach to portable ontologies. Knowledge Acquisition 5(2), 199–220 (1993)CrossRefGoogle Scholar
  8. 8.
  9. 9.
    Khadraoui, A.: Method components for institutional information system engineering. Editions SES, University of Geneva (2007) ISBN: 978-2-88903-000-2Google Scholar
  10. 10.
    Nicolescu, B.: Transdisciplinarity - past, present and future. In: Haverkort, B., Reijntjes, C. (eds.) Moving Worldviews - Reshaping Sciences, Policies and Practices for Endogenous Sustainable Development, pp. 142–166. COMPAS Editions, Holland (2006)Google Scholar
  11. 11.
    Nonaka, I., Toyama, R., Konno, N.: SECI, Ba and Leadership: a Unified Model of Dynamic Knowledge Creation. Long Range Planning 33, 5–34 (2000)CrossRefGoogle Scholar
  12. 12.
    OpenLivingLabs publications (2010),
  13. 13.
    Opprecht, W., Yurchyshyna, A., Khadraoui, A., Léonard, M.: Governance of initiatives for e-government services innovation. In: IFIP EGOV ePart 2010, vol. 33, pp. 203–210 (2010)Google Scholar
  14. 14.
    Pew Research Center: Trends 2005 - Media: More Voices, Less Credibility (2005),
  15. 15.
    Rodriguez, C., Langley, A., Beland, F., Denis, J.: Governance, power, and mandated collaboration in an interorganizational network. Administration & Society 39, 150–193 (2007)CrossRefGoogle Scholar
  16. 16.
    Prophet, J., d’Inverno, M.: Creative conflict in interdisciplinary collaboration: interpretation, scale and emergence. In: Edmonds, E., Gibson, R. (eds.) Interaction: Systems, Theory and Practice. Creativity and Cognition Studios, pp. 251–270 (2004)Google Scholar
  17. 17.
    Spohrer, J., Maglio, P., Bailey, J., Gruhl, D.: Steps Toward a Science of Service Systems, IBM Almaden Research Center. IEEE Computer 40(1), 71–77 (2007)Google Scholar
  18. 18.
    Tang, S.Y., Mazmanian, D.A.: Understanding Collaborative Governance from the Structural Choice - Politics, IAD, and Transaction Cost Perspectives (2010), (retrieved at SSRN)

Copyright information

© IFIP International Federation for Information Processing 2011

Authors and Affiliations

  • Anastasiya Yurchyshyna
    • 1
  • Abdelaziz Khadraoui
    • 1
  • Wanda Opprecht
    • 1
  • Michel Léonard
    • 1
  1. 1.Department of Information Systems, Battelle A, CUIUniversity of GenevaGenevaSwitzerland

Personalised recommendations