Talking about Public Service Processes

  • Bruna Diirr
  • Renata Araujo
  • Claudia Cappelli
Part of the Lecture Notes in Computer Science book series (LNCS, volume 6847)


Many discussions enforce the need to encourage Society’s involvement and participation in public issues. This paper moves towards the idea that the use of conversations about public services encourages closer ties between Society and Government. It presents a tool to support discussion and share of information about public service processes. The tool also enables the use of information obtained from conversations to identify service improvements.


Public Process Collaboration Transparency Memory 


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Copyright information

© IFIP International Federation for Information Processing 2011

Authors and Affiliations

  • Bruna Diirr
    • 1
    • 2
  • Renata Araujo
    • 1
    • 2
  • Claudia Cappelli
    • 1
    • 2
  1. 1.Graduate Program in Information Systems (PPGI)UNIRIORio de JaneiroBrazil
  2. 2.NP2Tec – Research and Practice Group in Information TechnologyUNIRIORio de JaneiroBrazil

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