Advertisement

One for All, All for One – Performing Citizen Driven Development of Public E-Services

  • Katarina L. Gidlund
Part of the Lecture Notes in Computer Science book series (LNCS, volume 6847)

Abstract

The notion of citizen driven development of public e-services has been vivid for a number of years in eGovernment research, practice and policies. A variety of expectations are coupled with the idea of citizens participating in the development process; ranging from, roughly outlined, more efficient services (economic gain and customer satisfaction) and enhanced democracy (deliberation and empowerment). There are less conceptual analyses resting on a critical stance analysing how this notion is translated in practical settings, leaving a gap in between for practitioners to solve. This paper presents explorative work made in a Swedish authority, setting out to understand their structure, and the available methods used, in relation to the concept. The results show that besides difficulties in creating systematic work processes, what surfaces is the complex task of estimation.

Keywords

eParticipation citizen driven participation development public e-services analysis of concepts estimation 

References

  1. 1.
    The European eGovernment Action Plan 2011-2015, http://ec.europa.eu/information_society/activities/egovernment/action_plan_2011_2015/index_en.htm (March 3, 2011)
  2. 2.
    Giritli Nygren, K.: “Monotonized administrators” and “personalized bureaucrats” in the everyday practice of e-government: Ideal-typical occupations and processes of closure and stabilization in a Swedish municipality. Transforming Government: People, Process and Policy 4(4), 322–337 (2010)CrossRefGoogle Scholar
  3. 3.
    Blomgren Bingham, L., Nabathi, T., O’Leary, R.: The New Governance: Practices and Processes for Stakeholders and Citizen Participation in the Work of Government. Public Administration Review 65, 547–558 (2005)CrossRefGoogle Scholar
  4. 4.
    Fung, A., Wright, E.O.: Deepening Democracy: Innovations in Empowered Participatory Governance. Politics & Society 29(1), 5–41 (2001)CrossRefGoogle Scholar
  5. 5.
    Roberts, N.: Public Deliberation in an Age of Direct Citizen Participation. American Review of Public Administration 34(4), 315–353 (2004)CrossRefGoogle Scholar
  6. 6.
    Macintosh, A.: eParticipation in Policy-making: the Research and the Challenges. In: Cunningham, P., Cunningham, M. (eds.) Exploiting the Knowledge Economy: Issues, Application, Case Studies. IOS Press, Amsterdam (2006)Google Scholar
  7. 7.
    Sanford, C., Rose, J.: Characterizing eParticipation. International Journal of Information Management 27, 406–421 (2007)CrossRefGoogle Scholar
  8. 8.
    Sæbø, Ø., Rose, J., Flak, L.S.: The shape of eParticipation: Characterizing an emerging research area. Government Information Quarterly 25(3), 400–428 (2008)CrossRefGoogle Scholar
  9. 9.
    Giritli-Nygren, K., Lindblad-Gidlund, K.: Leaders as mediators of global megatrends – a diagnostic framework. International Journal of Electronic Government Research 5(4) (2009)Google Scholar
  10. 10.
    Ives, B., Olson, M.: User Involvement and MIS Success: A Review of Research. Management Science 30(5), 585–603 (1984)CrossRefGoogle Scholar
  11. 11.
    Kappelman, L.A., McLean, E.R.: The Respective Roles of User Participation and User Involvement in Information System Implementation Success. In: Proceedings of Twelfth International Conference on Information Systems, New York, NY, pp. 339–349 (1991)Google Scholar
  12. 12.
    Hartwick, J., Barki, H.: Explaining the Role of User Participation in Information System Use. Management Science 40(4), 440–465 (1994)CrossRefGoogle Scholar
  13. 13.
    Iivari, J., Igbaria, M.: Determinants of user participation: a Finnish survey. Behaviour & Information Technology 16(2), 111–121 (1997)CrossRefGoogle Scholar
  14. 14.
    Stappers, E.B.-N., Stappers, P.J.: Co-creation and the new landscape of design. CoDesign 4(1), 5–18 (2008)CrossRefGoogle Scholar
  15. 15.
    Bødker, S., Knudsen, J.L., Kyng, M., Ehn, P., Madsen, K.H.: Computer Support for Cooperative Design. In: Proceedings of the 1988 ACM Conference on Computer-Supported Cooperative Work (1988)Google Scholar
  16. 16.
    Iversen, O.S., Kanstrup, A.M., Petersen, M.G.: A visit to the ’new Utopia’: revitalizing democracy, emancipation and quality in co-operative design. In: Proceedings of the Third Nordic Conference on Human-Computer Interaction (2004)Google Scholar
  17. 17.
    Beck, E.E.: P for Political. Scandinavian Journal of Information Systems 14, 77–92 (2002)Google Scholar
  18. 18.
    Rose, D., Blume, S.: Citizens as Users of Technology: An Exploratory Study of Vaccines and Vaccination. In: Oudshoorn, N., Pinch, T. (eds.) How Users Matter, The co-construction of Users and Technology. The MIT Press, New Baskerville (2003)Google Scholar
  19. 19.
    Mackay, H., Carne, C., Beynon-Davies, P., Tudhope, D.: Reconfiguring the User: Using Rapid Application Development. Social Studies of Science 30(5), 737–757 (2000)CrossRefGoogle Scholar
  20. 20.
    Shove, E., Rip, A.: Symbolic Users, Users and unicorns: a discussion of mythical beasts in interactive science. Science and Public Policy 27(3), 175–182 (2000)CrossRefGoogle Scholar
  21. 21.
    Fischer, F.: Participatory Governance as Deliberative Empowerment: The Cultural Politics of Discursive Space. The American Public Review 36(19) (2006)Google Scholar
  22. 22.
    Cornwall, A.: Making spaces, changing places: Situating participation in development, Working papers 170. Institute of Development Studies, Sussex, UK (2002)Google Scholar
  23. 23.
    Macintosh, A., Coleman, S., Schneeberger, A.: eParticipation: The Research Gaps. In: Macintosh, A., Tambouris, E. (eds.) ePart 2009. LNCS, vol. 5694, pp. 1–11. Springer, Heidelberg (2009)CrossRefGoogle Scholar
  24. 24.
    Walsham, G.: Interpreting Information Systems in Organizations. John Wiley, Chichester (1993)Google Scholar
  25. 25.
    Orlikowski, W., Baroudi, J.: Studying Information Technology in Organizations: Research Approaches and Assumptions. Information Systems Research 2(1) (1991)Google Scholar
  26. 26.
    Klein, H., Meyers, M.: A set of principles for conducting and evaluating interpretive field studies. MIS Quarterly 23, 67–93 (1999)CrossRefGoogle Scholar
  27. 27.
    Cavaye, A.L.M.: Case study research: a multifaceted approach for IS. Information Systems Journal 6, 227–242 (1996)CrossRefGoogle Scholar
  28. 28.
    Reason, P., Rowan, J.: Human Inquiry: A sourcebook of new Paradigm research. John Wiley, Chichester (1981)Google Scholar
  29. 29.
    Denzin, N.K.: The research act in Sociology: A theoretical introduction to sociological methods. Butterworths, London (1970)Google Scholar
  30. 30.
    Weick, K.E.: Sensemaking in organisations. SAGE Publications, London (1995)Google Scholar
  31. 31.
    Giddens, A.: The Constitution of Society. University of California Press, Berkeley (1984)Google Scholar
  32. 32.
    Chalmers, D.J., Jackson, F.: Conceptual Analysis and Reductive Explanation. Philosophical Review 110(3), 315–360 (2001)Google Scholar
  33. 33.
    Silverman, D.: Interpreting Qualitative Data, Methods for Analysing Talk, Text and Interaction. Sage Publications, London (1993)Google Scholar

Copyright information

© IFIP International Federation for Information Processing 2011

Authors and Affiliations

  • Katarina L. Gidlund
    • 1
  1. 1.Department of Information technology and mediaMid Sweden UniversitySundsvallSweden

Personalised recommendations