One for All, All for One – Performing Citizen Driven Development of Public E-Services

  • Katarina L. Gidlund
Part of the Lecture Notes in Computer Science book series (LNCS, volume 6847)


The notion of citizen driven development of public e-services has been vivid for a number of years in eGovernment research, practice and policies. A variety of expectations are coupled with the idea of citizens participating in the development process; ranging from, roughly outlined, more efficient services (economic gain and customer satisfaction) and enhanced democracy (deliberation and empowerment). There are less conceptual analyses resting on a critical stance analysing how this notion is translated in practical settings, leaving a gap in between for practitioners to solve. This paper presents explorative work made in a Swedish authority, setting out to understand their structure, and the available methods used, in relation to the concept. The results show that besides difficulties in creating systematic work processes, what surfaces is the complex task of estimation.


eParticipation citizen driven participation development public e-services analysis of concepts estimation 


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Copyright information

© IFIP International Federation for Information Processing 2011

Authors and Affiliations

  • Katarina L. Gidlund
    • 1
  1. 1.Department of Information technology and mediaMid Sweden UniversitySundsvallSweden

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