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Issues on Conflict Resolution in Collaborative Networks

  • Davide Carneiro
  • Paulo Novais
  • Flávio Lemos
  • Francisco Andrade
  • José Neves
Part of the IFIP Advances in Information and Communication Technology book series (IFIPAICT, volume 362)

Abstract

Conflicts are frequent in virtually every scenario involving complex interactions. Collaborative Networks, in which there is a compromise between skills, competencies and resources, are not an exception. Moreover, these conflicts can be different in nature, ranging from cultural or relational conflicts to conflicts of interests. Although conflicts are common in these virtual settings, very few tools exist to settle them. Therefore, parties involved in conflict resolution generally have to resort to traditional approaches, which delay the process and waste the advantages of these Virtual Organizations. In this paper we present a structured model of a contract for a Collaborative Network. Based on this model, we developed an information system which is able to build conflict scenarios and determine the possible and probable outcomes. We combine this development with the UMCourt platform, which comprises a rich negotiation and mediation tool, to build a conflict resolution framework in the context of Collaborative Networks.

Keywords

Virtual Organization Conflict Resolution Decision Support System 

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Copyright information

© IFIP International Federation for Information Processing 2011

Authors and Affiliations

  • Davide Carneiro
    • 1
  • Paulo Novais
    • 1
  • Flávio Lemos
    • 1
  • Francisco Andrade
    • 2
  • José Neves
    • 1
  1. 1.Department of InformaticsUniversity of MinhoBragaPortugal
  2. 2.Law SchoolUniversity of MinhoBragaPortugal

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