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On the Use of Feature Models for Service Design: The Case of Value Representation

  • Erik Wittern
  • Christian Zirpins
Part of the Lecture Notes in Computer Science book series (LNCS, volume 6569)

Abstract

Current findings in the field of service science have revealed many specific characteristics of service systems, but these results have not yet been fully adopted by the service engineering discipline. In particular we are now aware that the value proposition of a service is not only vital for its success but also deeply depending on context and co-creation. So far, there is only limited work on considering this fact for the design of service systems. In this paper, we discuss the utilization of feature modeling, which is known from the software engineering domain, for service design. We argue that feature modeling offers considerable potential to not only represent value from diverse perspectives but also to involve service customers in participatory service design.

Keywords

Service Science Feature Modeling Participatory Design 

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Copyright information

© Springer-Verlag Berlin Heidelberg 2011

Authors and Affiliations

  • Erik Wittern
    • 1
  • Christian Zirpins
    • 1
  1. 1.Institute of Applied Informatics and Formal Description Methods (AIFB)Karlsruhe Institute of Technology (KIT)KarlsruheGermany

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